Customer Account Specialist

Found in: Appcast US C2 - 2 weeks ago


Norfolk, United States Rose International Full time

Date Posted: 04/09/2024

Hiring Organization : Rose International

Position Number: 461991

Job Title: Customer Account Specialist

Job Location: Norfolk, VA, USA, 23509

Work Model: Hybrid

Shift: Mon to Fri 8am - 5pm or 8:30 - 5:30pm

Employment Type: Temporary

Estimated Duration (In months): 13

Min Hourly Rate ($): 18.00

Max Hourly Rate ($): 19.50

Must Have Skills/Attributes: Billing, Call Center, Computer Literacy, Customer Service


Job Description


**Only those lawfully authorized to work in the designated country associated with the position will be considered. **


**Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **


Anticipated Start Date : 06/18/2024


Required Abilities:

• Credit check is required.

• This position will be a hybrid environment working at Norfolk, VA.

• Must have customer-facing experience (in person or phone): 2 years or more.

• Must have strong computer skills (Microsoft office, video conferencing, etc.).

• Must be able to multi-task between activities and screens during customer interactions.

• Experience working with the public where the customer experience is the main focus.


Preferred Experience/Experience:

• Minimum 2+ years of experience in an inbound call center environment

• It would be a plus to also have experience with utilities


Soft Skills Required:

• Must have strong interpersonal communication skills with customers, supervisors, peers.


Customer Account Specialist Summary:

• Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers.

• Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of client’s Customer Account Management team for years to come.

• Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.


Education:

• HS/GED Required.

• Associate degree preferred, not required


Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.


California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.



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