Information Technology Program Manager

2 weeks ago


Denver, United States Access Data Consulting Corporation Full time

IT Program Manager - CCaaS and CRM Implementation


As an IT Program Manager, you will play a pivotal role in delivering complex technology projects. You will work closely with cross-functional teams to ensure projects are executed on time, within budget, and meet stakeholder expectations.


Key Responsibilities:

  • Coordinate the CCaaS and CRM implementation and integration projects.
  • Responsible for managing the IT transformation of 20+ contact centers into 3.
  • Consolidation of current contact center telephony solutions to NICE CXOne.
  • Develop and manage project plans, including scope, schedule, resources, and budget.
  • Lead project teams and ensure effective collaboration.
  • Facilitate Agile methodologies (Scrum, Kanban).
  • Identify and manage risks and issues.
  • Provide regular project status updates to stakeholders.
  • Ensure adherence to quality standards and best practices.


Required Skills:

  • Strong project management experience, including Agile methodologies.
  • Experience with CRM/workflow solutions (Salesforce, ServiceNow).
  • Understanding of IT infrastructure and cloud technologies.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate teams.


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