Billing and Collections Manager

2 days ago

Miramar, United States The Service Companies Full time

About the Service Companies:


The Service Companies (TSC) is the premier service provider to the hospitality, gaming, healthcare, education, and corporate catering industries. With over 4,500 team members serving 750 locations across 39 states, TSC is dedicated to delivering exceptional service quality and performance. As a privately owned company under Gridiron Capital's ownership, TSC values a culture that empowers employee involvement and performance, driven by "The TSC Way." We’re Partners in Excellence, which means we are committed to achieving the highest quality standards and delivering exceptional experiences for our clients, team members, and the organization.


The company operates through four separate business groups:


Managed Services – Turn-key Hospitality/Casino Housekeeping, Stewarding, Third Shift Cleaning, Public Area Cleaning, Laundry and Kitchen Cleaning

Hospitality Services – Food & Beverage and Hospitality Staffing for Stadium/Arenas, Schools/Universities, Conventions and Corporate Dinning, Caterers and Restaurants

Specialty Services – Window and Chandelier Cleaning, Pressure Washing, Pool Cleaning and Maintenance, Exterior Building Cleaning


Position Overview:


The Billing Collections Manager is responsible for ensuring accurate billing and timely collections for TSC’s clients. This role will play a critical part in maintaining a smooth invoicing process, ensuring accuracy, resolving discrepancies, and overseeing collections efforts. The Specialist will work closely with internal departments and clients to streamline the invoicing process, support timely payments, and manage accounts receivable functions with precision and efficiency.


Roles and Responsibilities:


Billing:


  • Calculate and generate client invoices accurately, ensuring internal approval and client distribution.
  • Organize client pricing details and maintain accuracy for weekly, bi-weekly, and monthly invoicing.
  • Upload or enter invoices into Great Plains and/or client payment portals.
  • Manage client invoicing processes in Taborca, including adjustments, reconciliations to Great Plains, and additional outside systems as needed.
  • Ensure timely data entry in VMS per client timelines; reconcile VMS payments and data weekly.
  • Collaborate with operational leaders to resolve any invoice discrepancies promptly.


Collections:


  • Prepare and review Accounts Receivable Aging weekly; distribute to leaders and lead AR review calls.
  • Establish and maintain a routine for timely customer collections.
  • Perform daily collection calls, account research, and follow-ups with clients.
  • Reconcile customer accounts as needed to support collections.
  • Identify accounts with potential legal issues, bad debt challenges, or write-offs.
  • Process customer credit card payments as necessary.
  • Document customer contacts, payment status, etc., in the AR Aging log.
  • Set weekly collections targets with the Controller and track forecasted vs. actual collections.
  • Oversee daily cash posting and reporting activities.
  • Reconcile AR aging with the general ledger at month-end and correct discrepancies as needed.
  • Assist with financial audits and implementation of software programs for collections.
  • Contribute to the establishment of accounting policies and procedures in alignment with GAAP.
  • Handle additional projects as assigned by Management, such as reporting tasks.


Requirements:


  • Strong ability to multi-task in a fast-paced, high-pressure environment with minimal supervision.
  • Excellent organizational and problem-solving skills.
  • Clear and effective oral and written communication skills, with the ability to engage at all client and employee levels.
  • Flexibility to work overtime during evenings or weekends when required.
  • Proficient with MS Office Suite, especially Excel and Outlook.
  • Minimum of 2 years of accounting and accounts receivable experience with Great Plains, VMS systems, and familiarity with GAAP.
  • High school diploma or equivalent required; a college degree is preferred.
  • Bilingual Spanish/English preferred

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