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Claims Customer Service Advocate I
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Customer Service Advocate III
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Customer Service Advocate II
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Columbia, United States ASK Consulting Full time $15 - $16Job DescriptionJob Description"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Customer Service Advocate IILocation: Columbia SC 29229Duration: 03-04 Month Contract to hirePay Range is $15/hr. to 16/hr. on W2 Job description...
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Customer Service Advocate
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Claims Customer Service Advocate II
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Claims Customer Service Advocate II
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West Columbia, United States Spectraforce Technologies Full timeTitle: Claims Customer Service Advocate II Location: Columbia, SC, 29229 Duration: 7 months assignment Shift : Mon-Fri 8am -4:30pmNote: In person interviews. Training 6 weeks onsite. Medical background, office experience, customer service, previous call center experience Candidate would handle provider service calls, responding and answering any...
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Claims Customer Service Advocate I
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West Columbia, United States Spectraforce Technologies Full timeTitle: Claims Customer Service Advocate I Location: Columbia, SC, 29229 Duration: 5 months assignment (Contract to hire) Shift: Monday- Friday, 8:30am to 4 pm NOTE: Preferred Skills: Claims experience; time-management skills; ability to work independently; research skills; communication skills; dependability. Duties: Responsible for responding to...
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FCMB Claims Customer Service Advocate II
1 month ago
West Columbia, United States BlueCross BlueShield of South Carolina Full timeResponsible for responding to routine correspondence and telephone inquiries pertaining to claims or appeals. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions. Description Logistics: This position is Customer Service, Claims, Advocate, Processing, Service, Retail, Healthcare, Training
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Customer Service Advocate
1 month ago
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Customer Service Advocate
Location: Columbia SC 29229
Duration: 06 Month Contract
Pay Range is $15/hr. to 15.50/hr. on W2
Job description :
- Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
- Performs research as needed to resolve inquiries. 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
- 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems.
- Responds to, researches and/or assists with priority inquiries and special projects as required by management.
- 10% Provides feedback to management regarding customer problems, questions and needs.
- Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
- Follows through on complaints until resolved or reports to management as needed.
- 5% Maintains basic knowledge of quality work instructions and company policies.
- Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
- Maintains all departmental productivity, quality, and timeliness standards.
- 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
Skills:
Excellent verbal and written communication skills. Strong human relations and organizational skills.
- Ability to handle high stress situations.
- Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
- Required Software and Other Tools: Basic computer operating skills. Standard office equipment.
- Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.
- Work Environment: Typical office environment.
Education:
Required Education:
- High School Diploma or equivalent Required
- Education: Associate Degree Preferred
- Work Experience: 2 years-of customer service or call center experience.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.