IT Operations Support Specialist
4 weeks ago
We are seeking a skilled Level 2 IT Support Specialist with a well-rounded IT background and a focus on virtual desktops, end-user support, troubleshooting, and exceptional customer service. This is a Direct Hire opportunity with a growing Managed Services group in the Menomonee Falls, WI area. You can expect some travel and a hybrid work environment. Please apply right away if interested in being considered for this role
Key responsibilities include:
- Providing advanced technical support for virtual desktop environments, ensuring smooth operations and user satisfaction.
- Resolving end-user issues and troubleshooting technical problems promptly and effectively, demonstrating a strong grasp of IT fundamentals.
- Delivering exceptional customer service, addressing user inquiries and concerns with professionalism and patience.
- Collaborating with Level 1 support team members to escalate and resolve complex issues efficiently.
- Contributing to the improvement of IT processes and procedures, leveraging expertise to enhance system reliability and user experience.
If you have a passion for delivering outstanding support, a comprehensive understanding of virtual desktop technologies, and the ability to thrive in a dynamic IT environment, we invite you to join our team.
Azure virtual desktop, End User Support, Managed Services, Customer Service, Office 365, Troubleshooting
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