Customer Service Specialist

3 weeks ago

Hudson, United States The Nagler Group Full time

$52-60K

Hudson, NH


Job functions:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Resolve customer complaints via phone, email, mail or social media

Requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

  • Customer Service Specialist

    4 days ago

    Hudson, United States State of Florida Full time

    This position is to work as a Health Support Specialist answering the WIC appointment line located in the Summit Professional Building, including performing Health Support Technician or Senior Clerk duties in all WIC clinic locations - Hudson, Holida Customer Service Specialist, Customer Service, Support Specialist, Support Technician, Benefits, Health,...

  • Customer Service Representative

    2 weeks ago

    Hudson, New Hampshire, United States The Nagler Group Full time

    Customer Service SpecialistWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at The Nagler Group.Key Responsibilities:Provide exceptional customer service through phone, email, and mail interactionsResolve customer complaints in a timely and professional mannerProcess customer adjustments and maintain accurate...

  • Customer Service Specialist

    2 weeks ago

    Hudson, United States The Nagler Group Full time

    $52-60KHudson, NHJob functions:Open and maintain customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionMaintain...

  • Customer Service Specialist

    3 weeks ago

    Hudson, United States The Nagler Group Full time

    $52-60K Hudson, NH Job functions: Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution...

  • Customer Service Specialist

    3 weeks ago

    Hudson, United States The Nagler Group Full time

    $52-60K Hudson, NH Job functions: Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution...

  • Customer Service Specialist

    2 weeks ago

    hudson, United States The Nagler Group Full time

    $52-60KHudson, NHJob functions:Open and maintain customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionMaintain...

  • Service Specialist

    6 days ago

    Hudson, United States Bass Pro Shops Full time

    Bass Pro Shops - 44 Highland Common East [Maintenance Mechanic] As a Service Specialist at Bass Pro Shops, you'll: Troubleshoot, diagnose and repair all mechanical and electrical problems on respective boat, motors, trailers and ATVs; Install all types of accessory items; Assist customers by answering specific technical questions to help the customer...

  • Service Specialist

    4 days ago

    Hudson, United States Bass Pro Shops Full time

    Bass Pro Shops - 44 Highland Common East [Maintenance Mechanic] As a Service Specialist at Bass Pro Shops, you'll: Troubleshoot, diagnose and repair all mechanical and electrical problems on respective boat, motors, trailers and ATVs; Install all types of accessory items; Assist customers by answering specific technical questions to help the customer...

  • Automotive Service Specialist

    2 months ago

    Hudson, New Hampshire, United States Devoted Repairs Full time

    Job OverviewWe are seeking a proficient Automotive Service Specialist to enhance our thriving repair facility. In this role, you will support our clientele by identifying and rectifying vehicle performance and functionality issues.As an Automotive Service Specialist, you should possess a comprehensive knowledge of all vehicle systems and components. Your...

  • Automotive Service Specialist

    2 weeks ago

    Hudson, Massachusetts, United States Valvoline Instant Oil Change Full time

    Join Our Team as an Entry Level Vehicle Service SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as an Entry Level Vehicle Service Specialist. As a key member of our team, you will play a critical role in providing top-tier customer service while performing preventative maintenance services for our guests'...

  • Customer Engagement Specialist

    2 months ago

    Hudson, Ohio, United States Leaf Home Full time

    At Leaf Home, our mission revolves around our people, and we have assembled a top-tier team dedicated to making a significant impact. As the largest provider of home services in North America, we operate across four distinct business units, each offering award-winning products. Our Customer Engagement Specialists are integral to our success. Discover below...

  • Automotive Service Specialist

    2 weeks ago

    Hudson, Massachusetts, United States Valvoline Instant Oil Change Full time

    Join Our Team as a Vehicle Service SpecialistWe are seeking a highly motivated and detail-oriented Vehicle Service Specialist to join our team at Valvoline Instant Oil Change. As a key member of our team, you will play a critical role in ensuring our guests receive top-tier customer service while performing preventative maintenance services for their...

  • Automotive Service Specialist

    2 weeks ago

    Hudson, Massachusetts, United States Valvoline Instant Oil Change Full time

    Join Our Team as an Entry Level Vehicle Service SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as an Entry Level Vehicle Service Specialist. As a key member of our team, you will play a vital role in providing top-tier customer service while performing preventative maintenance services for our guests'...

  • Automotive Service Specialist

    4 weeks ago

    Hudson, Massachusetts, United States Valvoline Instant Oil Change Full time

    Join Our Team as a Vehicle Service SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Vehicle Service Specialist. As a key member of our team, you will play a vital role in providing top-tier customer service while performing preventative maintenance services for our guests' vehicles.Key Responsibilities:Provide...

  • Automotive Repair Specialist

    2 weeks ago

    Hudson, Ohio, United States Corcorans Auto Repair Service Full time

    Job DescriptionWe are seeking a skilled Automotive Repair Specialist to join our team at Corcorans Auto Repair Service. As an Automotive Technician, you will play a crucial role in maintaining and building our reputation for trust and dependability in the community.Key ResponsibilitiesDiagnose and Repair Vehicles: Use your expertise and diagnostic tools to...

  • Production: Cleanroom Services Specialist

    4 weeks ago

    Hudson, New Hampshire, United States UniFirst Full time

    Join UniFirst's Team as a Cleanroom Services SpecialistAre you looking for a challenging and rewarding career in a fast-paced environment? UniFirst is seeking a highly motivated and detail-oriented Cleanroom Services Specialist to join our team.About the RoleAs a Cleanroom Services Specialist, you will be responsible for maintaining a clean and...

  • Field Service Power Generation Specialist

    2 weeks ago

    Hudson, Massachusetts, United States Cummins Full time

    **Job Summary**As a Field Service Power Generation Specialist at Cummins, you will be responsible for diagnosing and executing complex repairs to generators and components at customer sites. This role requires a high level of technical expertise and excellent customer service skills.**Key Responsibilities**Establish and maintain productive customer...

  • Customer Service Liaison

    3 weeks ago

    Hudson, New Hampshire, United States Teledyne Technologies Full time

    Customer Service RepresentativeThe Customer Service Representative will be part of the Customer Service team in Hudson, NH. This position will support the Order Service, Repair, and Warranty departments for both the Raymarine and FLIR Maritime brands. As a key customer-facing role, the CSR will be responsible for resolving customer inquiries and issues in a...

  • Customer Service Representative

    4 weeks ago

    Hudson, United States Teledyne Technologies Full time

    The Customer Service Representative (CSR) will be part of the Customer Service team in Hudson, NH. This position will support the Order Service, Repair, and Warranty departments for both the Raymarine and FLIR Maritime brands. This is a key customer Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Service

  • Customer Service Director

    2 weeks ago

    Hudson, Iowa, United States Hannaford Full time

    Customer Service LeaderAt Hannaford, we're looking for a skilled Customer Service Leader to oversee and provide fast, easy, flexible and friendly service to customers. Key responsibilities include:Assisting the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice...