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Data Center Technician

3 months ago

Alpharetta, United States eXcell Full time

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.

Our global client is looking for a strong Data Center Technician to work the day shift onsite at their world-class data center in Alpharetta, GA.
 
This role is an overnight shift. The candidate will work an 8 hour shift (6pm to 2:30am) on Monday and Wednesday, and a 12 hour shift (6pm to 6:30am) on Tuesday and Thursday.

Duties and Responsibilities:

  • Coordinate with and take direction from the Client Facilities team(s)

  • Complete work orders within mutually agreed service windows

  • Confirm that the Change Control policies are fully adhered to for all work orders and other data center related activities

  • Install hardware and provide connectivity according to Client provided standards

  • Install, configure, and prepare servers for operating system loads

  • Build, test, and run cables between devices, peripherals, and network demarcation points

  • Manage the shipping of old equipment and the delivery of new equipment and maintain tracking information

  • Maintain records for assets so that all moves, adds, deletes, and changes are properly tracked and recorded

  • Maintain remote access connections into the data center environment

  • Assist Client Level 2 and Level 3 support teams in troubleshooting hardware / network issues

  • Provide onsite hands and feet support

  • Verify status lights on servers and network connections

  • Perform low-level repairs; e.g., swap drives

  • Install and maintain cabling following published standards

  • Validate that all system placements follow space allocation plans

  • Monitor the data center infrastructure for normal operation including, but not limited to, water leaks, abnormal sounds, and hot spots within the room, and report any deviation from standards set by the Client

  • Submit requests to maintenance and contact agents for various activities related to facilities and infrastructure

  • Coordinate the installation of new or changed power requirements with the Client Facilities team(s)

  • Maintain site facilities needs according to health and safety requirements as directed

  • Maintain data centers and all workspaces associated with the data center in a clean and professional manner

  • Support unstaffed tertiary data centers as requested by the Client


Skills and Qualifications:

  • Strong communication skills

    • Able to take direction from the DC team lead / program manager

    • Interface with client's staff

    • Be capable / highly efficient with speaking, reading, and writing fluid English

  • Technical skills in various compute / network technologies, including:

    • Clustering concepts

    • Hardware (Physical Support): Servers, Blade Systems, Network Switches, Network Firewalls, Assorted Network Gear, Basic Understanding of SAN / NAS connectivity & topology

    • Hardware (Logical Support): Basic understanding of operating systems, asset logon capabilities (as per requests), ILO / management configuration capabilities

    • Network topology and redundancy

    • Structured and RTS Cabling: design, buildout, troubleshooting / diagnostics & best practices

    • Rack layouts / management, for capacity planning/management

    • In-rack power distribution (i.e. PDU's, CDU's, UPS's)

  • Strong analytical skills

  • Data center operations experience

    • Inventory management (asset & infrastructure based)

  • Good incident / problem solving skillset

 
 
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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