Data Center Operations Manager
1 week ago
Novatech is a leading provider of IT, Print, Cloud, and Security solutions for organizations across the country. We are expanding our operations nationwide and seeking a skilled Data Center Manager to join our team.
Key Responsibilities:- Manage the performance and operability of corporate and client-hosted data centers.
- Troubleshoot and resolve networking, router, firewall, and infrastructure issues.
- Oversee Fortinet, SonicWALL, VPN, VLAN, and Switching topologies.
- Manage server hosts, storage, UPS, racking, and cable management.
- Document technology and topologies within the data center.
- Run data collection tools and perform manual data collection and network observations.
- Update systems and report gaps to supervisors.
- Assist in creating and executing project plans.
- Collaborate with the technical services department on level 3 support needs.
- Maintain training and certification goals.
- Document and detail specialist.
- Engage with tickets based on severity.
- Communicate with customers regularly and follow up on emails and voicemails.
- Close tickets only when the customer confirms completion.
- Understand and follow escalation paths.
- Maintain reasonable time objectives in troubleshooting.
- Communicate with Team Leaders prior to escalations.
- Document new findings and update existing configurations.
- Complete tasks against deadlines.
- Maintain SLA goals.
- Alert Management to any issues, both internal and client-facing.
- Market-competitive salary based on experience.
- Mileage reimbursement program.
- Comprehensive benefit package, including medical, prescription, dental, vision, life insurance, and other supplemental coverage.
- 401(k) plan with matching company contribution.
- Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays, and Parental Leave.
Novatech provides equal employment opportunities to all employees and applicants, regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.
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