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Desktop Support

3 months ago

Sanford, United States US Tech Solutions, Inc. Full time

Job Title: Desktop Support

Location:Sanford, NC// Onsite

Duration: 6+ Months Contract with possible extension


Job Description:

Responsibilities:

• Provides client facing support, including installation, servicing, and repairing systems.

• Quality checks operational status of system equipment before deployment.

• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.

• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Experience:

• 3+ of field support experience

• Hardware/software installation, support and troubleshooting

• Experience with Windows 10

• Experience with MS Office and OS365

• Configuring new PC’s/notebooks via SCCM imaging

• Ticket management experience

• iOS device familiarity

• Lift and carry up to 40lbs

Work Environment:

• Office environment

• Walk up Kiosk support

• Vending and Locker resupply

Skills:

• Desktop Support, Deskside Support, Imaging, Refreshing ,SCCM, Apple, IOS

Education:

• HSD or Equivalent experience