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Network Support Specialist

2 months ago

Sanford, North Carolina, United States Futran Tech Solutions Pvt. Ltd. Full time
Job Title: Network Desktop Support Specialist

Futran Tech Solutions Pvt. Ltd. is seeking a skilled Network Desktop Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our customers.

Responsibilities:
  • Investigate and resolve complex technical issues related to network installations and maintenance.
  • Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
  • Resolve customer issues related to hardware installation, repair, upgrade, and maintenance.
  • Instruct customers on the operation and maintenance of systems/equipment.
  • Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
  • Act as a liaison with customers on administrative and technical matters for assigned projects.
  • Perform analysis and prepare reports on system problem trends and issues.
Basic Qualifications:
  • 5+ years of field support experience.
  • Ticket and asset management.
  • Strong hardware/software installation, support, and troubleshooting skills.
  • Experience with Windows XP, 10, and 11, Mac OS, and iOS.
  • Knowledge of network printer, HP configuration, consumable swaps, and moves.
  • Experience with Active Directory, MS Office, phone security, and OS365.
  • Networking troubleshooting and support skills.
  • Support skills for VPN connectivity and security.
  • Configuring new PCs/notebooks via imaging, SCCM, and standalone.
  • Remote install software/hardware and support.
  • Knowledge of basic networking concepts and hands-on support.
  • Lift and carry up to 40lbs.
Preferred Education and Training:
  • High school or G.E.D.
  • Lenovo or other vendor certifications.
  • CompTia A+, Network+/Security+ (Preferred but not required).
  • Apple training (Preferred but not required).
Work Environment:
  • Office environment.
  • Walk-up kiosk/vending and lock/network printers.
  • Data Center or Telco Closet.
  • May require weekend work for Critical and High Priority support only.
  • Will require shift work/On-call coverage.