Senior User Experience Designer

1 month ago

Miami, United States Odevo Full time

Odevo and KW PROPERTY MANAGEMENT & CONSULTING

We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents. Our core belief is that digital technology combined with great people will play a central role in delivering a step change in how boards and residents experience property management.

What we do matters to billions of people across the world. Residential real estate is the world’s largest asset class and buying a home is often the biggest investment a person or family will ever make. But the residential property management industry is lagging when it comes to customer focus and digitalization. That is why we formed Odevo.

Leading property management companies in the Nordics, UK, and US have already joined forces to form Odevo and over the last 4 years Odevo’ s revenues have grown 40-fold to become a leading international player. Our ambition is to continue to grow rapidly organically and by attracting additional companies to join us in both existing and new markets.

We deliver our property management services with custom developed software to simplify living and make life easier for property owners, association boards, residents and very importantly our own property management professionals. We make complex topics such as managing property finances and the daily maintenance of buildings easy, and we automate time-consuming everyday tasks so people can spend more time on things that they really enjoy.

We are a 7,000-employee company with a start-up mentality. We aspire to break new ground through innovation, and we actively cultivate a workplace where we can grow as individuals and have fun while achieving great things together.

To continue our ambitious growth journey, we are now looking for people who share our vision to join us on a journey that will continue to transform the property management industry on a global scale.


About the role

You will be working in an entrepreneurial environment in a rapidly growing group where new companies join frequently. To succeed, you are open and sociable and enjoy working at a high pace in a dynamic organization.

As the Senior UX Designer for the US market, you’ll play a critical role in shaping the future of proptech. This is a unique opportunity to step into an industry that’s in an early-stage tech phase where you can have a huge impact. We consider customer experience a clear and critical differentiator closely connected to our strategic ambition to transform the global property management industry. You are comfortable driving UX design for our US platforms and contributing to customer insights and the broader customer experience agenda.

You’ll join a small global UX design team led by the Head of CX & UX in Sweden, and be a key contributor in the US Product team.

Your role will include the following key tasks:

  • Research and identify user & customer problems and derive best-in-class solutions based on data and qualitative insights.
  • Manage complex stakeholder interactions, working closely with product, engineering, and business operations teams to propose the best solutions.
  • Lead the end-to-end execution of product design within agile product development teams. This includes collecting insights, framing the problem, prototyping, concept testing, and gathering customer feedback for continuous improvement. You’ll apply visual design, UI- and UX-design skills.
  • Lead design for customer-facing sites and digital tools, as well as supporting internal teams in delivering great services.
  • Partner with business stakeholders to define user experience strategies that achieve business goals and objectives.
  • Assess and optimize the performance of new and existing products and services by leading usability testing and interpreting the data.
  • Create user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to help deepen the organizational understanding of our users.
  • Connect everything we design to customers’ needs AND business goals and relentlessly communicating the connection between them to the organization.
  • Measure and assess customer satisfaction using quantitative and qualitative feedback mechanisms.


Who you are

  • You are energized by motivating people, enjoy showing them what the future can look like and thrive when helping them get there.
  • You put collaboration at the center to find the best ideas and solutions together.
  • You adapt your approach based on the situation at hand and work collaborating, helping other teams as needed.
  • You enjoy working in a business that is constantly evolving and where you have the freedom to take initiative.
  • You strive for quality in everything you do and always want to deliver your best. You are a team player and are not concerned with prestige.
  • You are biased towards action and are curious and continually thinking of ways to make improvements.
  • You have excellent communication, interpersonal, and customer service skills.


Experience

Most importantly, you share our values and feel excited about our journey. However, to succeed in this role, we believe that you have experience within:

  • Experience leading UX design from insight through implementation and evaluation of both customer-facing and internal employee digital experiences.
  • Experience leading design for web, desktop applications, and native mobile experiences.
  • Proven track record of delivering market leading design solutions with strategic impact.
  • Experience working with CX/service design – focusing on the full customer journey including research/data gathering – taking both physical and digital interactions into the design process.
  • 5- 10 years of professional experience with a minimum of 5 years' experience of working with design.
  • Bachelor’s degree in Design, Human Factors Engineering, Interaction Design, Graphic Design, or related field; or commensurate experience.
  • Experience using data and qualitative insights to identify trends and assess customer satisfaction.
  • A big plus is experience with the application of cutting-edge technologies such as AI to drive better customer experiences.
  • Bonus points if you have experience in the real estate or homeowners' association industry.
  • Bonus points if you have experience with PropTech or FinTech.
  • Must be fluent in English and Spanish


Excited?

Get in touch We look forward to receiving your application If you have any questions, please feel free to contact Nicole Tacktikos, Talent Partner at Odevo.

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