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User Experience Writer
1 month ago
What you’ll be doing…
- Create UX content design solutions that result in successful, engaging, accessible products, voice and digital experiences.
- Align approach, output and potential impact of content design work with business strategies and objectives.
- Use data and metrics to influence decisions (your own and others ) and measure progress.
- Work collaboratively in all design phases with UX designers, researchers, developers, accessibility specialists and product partners as relevant for each phase and project type.
- Collaborate in tools such as Slack, Figma, Lucidchart, Jira, and virtual whiteboarding programs (FigJam, Lucid, Mural, etc.).
- Participate in or lead content design strategy efforts,such as:
- Auditing experiences and products for UX content improvement opportunities, including content hierarchy structure.
- Continually evolving voice and tone for disparate and experientially connected experiences.
- Empathy/content/feature mapping and other discovery/sprint planning exercises in partnership with UX design and research.
- Creating content scalable, content templates, patterns or frameworks.
- Advocate for customers during feature prioritization, planning and design.
- Provide ad-hoc insights and answers to leadership (leads, managers, directors, VPs and up) during reviews.
- Align with (and possibly contribute to) writing standards, brand voice and tone, key messaging documents, etc.
- Support our UX design team.
You’ll need to have:
- 7-10+ years of UX writing/UX content design work that focuses on complex software products or digital experiences.
- 3+ years of experience with Figma and UX Content.
- A portfolio showcasing your relevant UX content work.
- High level of attention to detail to ensure high quality outputs internally and for customers.
- Solid understanding of current design thinking, UX content design best practices, content hierarchy structure, and user-focus.
- Demonstrated knowledge and POV of the critical influence of words and visual language in software products, and digital experiences.
- Familiarity and comfort working with a geographically distributed team.
- Experience working with UX designers, researchers, developers, product owners and product managers within a UX/design, creative, marketing, or similar setting.
Understanding of the importance of UX success tracking:
- Primary and secondary research mechanisms.
- Balance of qualitative and quantitative outcomes on content approach and language.
- Ability to influence peers based on research/analytics outcomes and analysis.
- Active exposure to agile UX approach and partnership cadence with design, product management, and engineering partners.
- Strong presentation and storytelling skills that highlight rationale, approach and impact of content process and decisions.
- A portfolio of relevant UX content work.
- A bachelor’s degree in writing, marketing, communications, or related field (or equivalent work experience).
Even better if you have one or more of the following:
- A degree in design or related field of study.
- Ability to digest and translate complex technical requirements into intuitive experiences.
- Experience with tools for analysis and comprehension of language, including features such as sentiment analysis, entity recognition, and language identification.
- UX Content experience with the Telecommunications industry.
- AODA and/or WCAG 2.1 AA/AAA accessibility guidelines for UX content.
- Agile task management platform use such as Jira, etc.
- Methods of tracking and measuring UX content success and impact.
- Experience with Smart Sheets and/or Google Suite.
