Senior UX Designer

2 weeks ago

Miami, United States Odevo Full time

Odevo and KW PROPERTY MANAGEMENT & CONSULTING

We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents. Our core belief is that digital technology combined with great people will play a central role in delivering a step change in how boards and residents experience property management.

What we do matters to billions of people across the world. Residential real estate is the worlds largest asset class and buying a home is often the biggest investment a person or family will ever make. But the residential property management industry is lagging when it comes to customer focus and digitalization. That is why we formed Odevo.

Leading property management companies in the Nordics UK and US have already joined forces to form Odevo and over the last 4 years Odevo s revenues have grown 40fold to become a leading international player. Our ambition is to continue to grow rapidly organically and by attracting additional companies to join us in both existing and new markets.

We deliver our property management services with custom developed software to simplify living and make life easier for property owners association boards residents and very importantly our own property management professionals. We make complex topics such as managing property finances and the daily maintenance of buildings easy and we automate timeconsuming everyday tasks so people can spend more time on things that they really enjoy.

We are a 7000employee company with a startup mentality. We aspire to break new ground through innovation and we actively cultivate a workplace where we can grow as individuals and have fun while achieving great things together.

To continue our ambitious growth journey we are now looking for people who share our vision to join us on a journey that will continue to transform the property management industry on a global scale.


About the role

Were seeking a Senior UX Designer to shape the future of proptech for the US market. We are entering a phase where we by delivering new tech to property managers and on site staff will start a behavioral change which will require extra focus on contextual user research observations and testing to ensure we build usable and easy to learn products.

As the senior US Designer you will be driving this research and curating the insights into design solutions together with the product team.

This is a unique opportunity to step into an industry thats in an earlystage tech phase where you can have a huge impact. We consider customer experience a clear and critical differentiator closely connected to our strategic ambition to transform the global property management industry.

Youll join a small global UX design team led by the Head of CX & UX in Sweden. You main work will be as a key contributor in the US Product team working closely with the developers in Sweden.

Your role will include the following key tasks:

  • Plan and lead UX research efforts including on site observations contextual interviews usability testing and data analysis to understand user needs and pain points.
  • Translate research insights into actionable design solutions user flows wireframes and prototypes
  • Collaborate closely with product managers engineers and stakeholders to ensure designs align with business goals and technical feasibility.
  • Design both customer facing services with a high focus on usability and intuitiveness and internal employee facing tools with a strong focus on expert needs and efficiency
  • Create user journey maps workflows personas dayinthelife scenarios and use case summaries to help deepen the organizational understanding of our users.
  • Connect everything we design to customers needs AND business goals and relentlessly communicating the connection between them to the organization.
  • Measure and assess customer satisfaction using quantitative and qualitative feedback mechanisms.


Who you are

You are a strong communicator who loves sharing research insight to raise empathy and understanding of the users context needs and drivers. You have experience with manydifferent techniques and tools that can be used to do this. You are a qualitydriven team player who enjoys working in a fastpaced environment where you can continuously learn and improve.

  • You are energized by motivating people enjoy showing them what the future can look like and thrive when helping them get there.
  • You put collaboration at the center to find the best ideas and solutions together.
  • You adapt your approach based on the situation at hand and work collaborating helping other teams as needed.
  • You enjoy working in a business that is constantly evolving and where you have the freedom to take initiative.
  • You strive for quality in everything you do and always want to deliver your best. You are a team player and are not concerned with prestige.
  • You are biased towards action and are curious and continually thinking of ways to make improvements.
  • You have excellent communication interpersonal and customer service skills.

Experience

Most importantly you share our values and feel excited about our journey. However to succeed in this role we believe that you have experience within:

  • Experience leading UX design from insight through implementation and evaluation of both customerfacing and internal employee digital experiences
  • Experience leading design for web desktop applications and native mobile experiences
  • Proven track record of delivering market leading design solutions with strategic impact
  • Experience working with CX/service design focusing on the full customer journey including research/data gathering taking both physical and digital interactions into the design process
  • 10 years of professional experience working and driving UX Reseach (both quantitative and qualitative and digital product design
  • Bachelors degree in Design Human Factors Engineering Interaction Design Graphic Design or related field; or commensurate experience
  • Experience using data and qualitative insights to identify trends and assess customer satisfaction
  • Bonus points if you have experience in the real estate or homeowners association industry
  • Bonus points if you have experience with PropTech or FinTech.
  • Must be fluent in English and Spanish asmany of our target users are only Spanish speaking
Excited

Get in touch We look forward to receiving your application If you have any questions please feel free to contact Nicole TacktikosTalent Partner at Odevo.

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