Customer Support Engineer

4 weeks ago


Los Angeles, United States Russell Tobin & Associates Full time



What are we looking for in our Customer Support Engineer?

The Information Technology team at Russell Tobin & Associates is supporting a top Biotech organization that has an opening for a Customer Support Engineer.

Location: Sacramento, CA
Duration: 06+ months   
Rate: $35 - 40/- hrs on w2

Job Description:  

  • Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
  • Serves as company liaison with customer on administrative and technical matters for assigned projects.
  • Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
  • This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
  • This job provides customer support.

“Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

#CB
#LI-SS6

Rate/Salary: $35 - 40/- hrs on w2



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