Customer Support Engineer San Mateo, California

2 weeks ago


Los Angeles, United States OneSignal Full time

**Customer Support Engineer** San Mateo, California OneSignal is a YCombinator company that supports over 1M developers across our mobile and web push platforms and over 7,500 new developers sign up each week. OneSignal customers include Volkswagen, Verizon, Burger King, 7 Eleven, Zynga, Virgin Mobile, KFC, and many more. Join us in scaling the business In the last year, Onesignal is growing exponentially with ~70 employees. We pride ourselves on being the best-in-class customer messaging and SaaS provider for large-scale websites and mobile apps and we continue to make drastic improvements to our service giving us

. Providing a delightful support experience for every customer (either large or small) is a key part of our ongoing success. We believe support is more than simply answering questions -- it's also a way to better understand the needs of our clients and to find ways to make our service easier to use. The technical nature of the questions we receive and the opportunities to improve OneSignal's dashboard and SDKs make this a role that will give you the opportunity to learn and apply new technologies each day.

**What you'll do:** - Answer technical support questions via email messaging tools and chat - Help customers set up the OneSignal mobile SDK including for Android, iOS, React Native, Ionic, Cordova, Flutter, Xamarin, Unity - Work with customers to troubleshoot and debug general and technical issues - Test endpoints of the REST API - Evaluate crash logs and stack traces to help solve customer issues - Collaborate with SDK stakeholders to patch bugs and ship updates - Respond to OneSignal Wordpress and Github issues - Maintain OneSignals knowledge base and create and maintain technical documentation and video tutorials for new products and features - Build and maintain OneSignals example code and projects - Help with OneSignal demos and customer onboarding - Be the voice of our customers, and work closely with OneSignals product and engineering teams to share customer feedback and make recommendations to improve the product - Help to drive positive reviews on G2 and other review platforms - Train customers on product enablement to improve overall customer retention - Offer world-class support to both experienced developers and beginners **Skills and experience:** - Have experience or demonstrable interest in technology and programming - ?Enjoy working with customers via video calls, e-mail, and chat - Get excited about the opportunity to join a small but fast growing startup company - Have patience and integrity working with customers from all over the world (~75% of our customers are international) - Strong interpersonal and customer support skills - Strong written and verbal communication skills - Those with experience from technical bootcamps are welcome to apply - Mobile experience or interest with SDKs is a plus

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