Customer Service Specialist

4 weeks ago

Mason, United States Vaco Full time

BASIC FUNCTION:

 Responsible for providing external customer support and internal support functions relative to sales. Ensure customers receive product order on time and in good condition. Ensure customers are advised as soon as possible of any problems regarding their delivery.

RESPONSIBILITIES:

  • Enter and maintain pricing and customer details in appropriate systems.
  • Verify customer pricing and terms of sale and maintain customer quotations, summary billing setup and rebates in ERP system.
  • Communicate with Sales group to ensure customer pricing and requirements are understood and correctly input into Price Offer Management s ystem as well as ensure that all are informed of key issues/accounts.
  • Input accurate customer order information into SAP in accordance with procedures set forth by the department Manager.
  • Communicate with plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
  • Follow up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advise customer of shipping details.
  • Process returns, credits and debits in SAP in accordance with existing procedures.
  • Coordinate imported products via the chain order process in SAP.
  • Coordinate orders with third party suppliers through the third-party order process in SAP.
  • Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products and other related issues.
  • Performs other duties as assigned.


QUALIFICATIONS:
 High School or GED and 3 to 5 years of prior experience in the areas of customer service, accounts payable, or order entry. Experience in export transportation or international business in the industrial chemical market is preferred. Import/Export experience is highly desired.

The ideal candidate must possess:

  • Solid communication skills both written and verbal.
  • Excellent organizational and interpersonal skills.
  • Computer skills and proficiency with automated sales systems.
  • Ability to input data quickly and accurately and function in a fast-paced environment.
  • Ability to perform multiple tasks under pressure and analyze problems with minimum supervision.
  • Ability to maintain confidential information at all times.
  • Working knowledge of Microsoft Word and Excel.
  • Working knowledge of SAP.

For training purposes, you will be required to be on-site daily (3-5 months depending on the person).
Once they are ready to work by themselves, they will be transitioning to our hybrid schedule (2 days in the office and 3 days WFH). These two days are set and vary depending on the team.

  • Experience with distribution or manufacturing of products, preferably multiple products
  • SAP Experience
  • This is very helpful due to the large portfolio of vendors/products we have to deal with
  • Candidates with this background have gotten less overwhelmed since they are used to handling multiple products
  • Order to Cash experience
  • Experience with a portfolio of accounts
  • Experience in a fast-paced environment
  • Multi-tasking abilities
  • Interaction with Sales/purchasing is helpful
  • Logistics is a plus

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