Customer Service Specialist

4 weeks ago


Mason, United States Vaco Full time

BASIC FUNCTION:

Responsible for providing external customer support and internal support functions relative to sales. Ensure customers receive product order on time and in good condition. Ensure customers are advised as soon as possible of any problems regarding their delivery.

RESPONSIBILITIES:

  • Enter and maintain pricing and customer details in appropriate systems.
  • Verify customer pricing and terms of sale and maintain customer quotations, summary billing setup and rebates in ERP system.
  • Communicate with Sales group to ensure customer pricing and requirements are understood and correctly input into Price Offer Management s ystem as well as ensure that all are informed of key issues/accounts.
  • Input accurate customer order information into SAP in accordance with procedures set forth by the department Manager.
  • Communicate with plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
  • Follow up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advise customer of shipping details.
  • Process returns, credits and debits in SAP in accordance with existing procedures.
  • Coordinate imported products via the chain order process in SAP.
  • Coordinate orders with third party suppliers through the third-party order process in SAP.
  • Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products and other related issues.
  • Performs other duties as assigned.


QUALIFICATIONS:
High School or GED and 3 to 5 years of prior experience in the areas of customer service, accounts payable, or order entry. Experience in export transportation or international business in the industrial chemical market is preferred. Import/Export experience is highly desired.

The ideal candidate must possess:

  • Solid communication skills both written and verbal.
  • Excellent organizational and interpersonal skills.
  • Computer skills and proficiency with automated sales systems.
  • Ability to input data quickly and accurately and function in a fast-paced environment.
  • Ability to perform multiple tasks under pressure and analyze problems with minimum supervision.
  • Ability to maintain confidential information at all times.
  • Working knowledge of Microsoft Word and Excel.
  • Working knowledge of SAP.

For training purposes, you will be required to be on-site daily (3-5 months depending on the person).
Once they are ready to work by themselves, they will be transitioning to our hybrid schedule (2 days in the office and 3 days WFH). These two days are set and vary depending on the team.

  • Experience with distribution or manufacturing of products, preferably multiple products
  • SAP Experience
  • This is very helpful due to the large portfolio of vendors/products we have to deal with
  • Candidates with this background have gotten less overwhelmed since they are used to handling multiple products
  • Order to Cash experience
  • Experience with a portfolio of accounts
  • Experience in a fast-paced environment
  • Multi-tasking abilities
  • Interaction with Sales/purchasing is helpful
  • Logistics is a plus


  • Mason, United States Makino Full time

    SERVICE PARTS SPECIALIST This position is hybrid and responsible for communicating with internal and external customers via the telephone, email, or written correspondence, for part quotations, orders and technical information. Aids in internal and external part number identification, research and documentation. Manage any other customer issues or concerns...


  • Mason, United States Makino Full time

    SERVICE PARTS SPECIALIST This position is hybrid and responsible for communicating with internal and external customers via the telephone, email, or written correspondence, for part quotations, orders and technical information. Aids in internal and external part number identification, research and documentation. Manage any other customer issues or concerns...


  • Mason, United States Dart Bank Full time

    All Dart Bank team members take 100% ownership of their positions. They are proactive, flexible, courteous, and resourceful. They have a "how can we make this work" mindset and provide the best customer service possible. They are innovative and creative in meeting the needs of their position and in offering ideas and solutions that will be of benefit. They...


  • Mason, United States Dart Bank Full time

    All Dart Bank team members take 100% ownership of their positions. They are proactive, flexible, courteous, and resourceful. They have a "how can we make this work" mindset and provide the best customer service possible. They are innovative and creative in meeting the needs of their position and in offering ideas and solutions that will be of benefit. They...


  • Mason, United States EVERSANA Full time

    Job DescriptionJob DescriptionCompany DescriptionAt EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We...


  • Mason, United States EVERSANA Full time

    Job DescriptionJob DescriptionCompany DescriptionAt EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We...

  • Customer Service Rep

    3 weeks ago


    Mason, United States Global Channel Management Full time

    About the job Customer Service Rep Customer Service Rep needs 2+ years of experience Customer Service Rep requires: Availability to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays. 12:30pm start time and 3:30pm start time. The training 12:30pm until 9pm REMOTE LOCAL CANDIDATES , Mason, OH Customer Service Rep duties: The CSR provides...

  • Customer Service Rep

    1 month ago


    Mason, United States Global Channel Management Full time

    About the job Customer Service Rep Customer Service Rep needs 2+ years of experience Customer Service Rep requires: Availability to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays. 12:30pm start time and 3:30pm start time. The training 12:30pm until 9pm REMOTE LOCAL CANDIDATES, Mason, OH Customer Service Rep duties: The CSR provides high...


  • Mason, United States Response Inc. Full time

    Job DescriptionJob DescriptionOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer...


  • Mason, United States Vaco Full time

    BASIC FUNCTION: Responsible for providing external customer support and internal support functions relative to sales. Ensure customers receive product order on time and in good condition. Ensure customers are advised as soon as possible of any problems regarding their delivery.RESPONSIBILITIES:Enter and maintain pricing and customer details in appropriate...


  • Mason, United States Vaco Full time

    BASIC FUNCTION: Responsible for providing external customer support and internal support functions relative to sales. Ensure customers receive product order on time and in good condition. Ensure customers are advised as soon as possible of any problems regarding their delivery. RESPONSIBILITIES: Enter and maintain pricing and customer details in...


  • Mason, United States Vaco Full time

    BASIC FUNCTION: Responsible for providing external customer support and internal support functions relative to sales. Ensure customers receive product order on time and in good condition. Ensure customers are advised as soon as possible of any problems regarding their delivery. RESPONSIBILITIES: Enter and maintain pricing and customer details in...


  • Mason, United States Vaco Full time

    BASIC FUNCTION: Responsible for providing external customer support and internal support functions relative to sales. Ensure customers receive product order on time and in good condition. Ensure customers are advised as soon as possible of any problems regarding their delivery.RESPONSIBILITIES:Enter and maintain pricing and customer details in appropriate...


  • Mason, United States NovaCare Rehabilitation Full time

    Overview Patient Service Specialist - Float Position Full Time Lansing Area, Michigan When patients enter our center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is...

  • Claims Specialist

    2 weeks ago


    Mason, United States Kelly Services, Inc. Full time

    #x 9; Monitor and assist in resolving AOG situations in a timely manner. Ensure conformance to AOG response policy to include effective and timely communication and execution. . Process pick tickets/ orders by pulling and issuing parts to support ser Claims Specialist, Claims, Specialist, Processing, Customer Service, Operations, Insurance, Staffing


  • Mason, United States U-Pull and Save Auto Parts Full time

    **We are looking for an exceptional individual to join our growing team! **U-Pull and Save Auto Parts is a family owned and operated automotive self-serve salvage yard. We offer growth and opportunities. Come start your career with us today. **Main Duties** - Ringing up sales - Requesting price checks/part checks - Honoring promotions - Collecting payment...


  • Mason, United States EssilorLuxottica Full time

    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely...


  • Mason, United States Kelly Services, Inc. Full time

    #x 9; Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in incre Customer Service, Remote, Service, Retail, Staffing, Customer


  • Mason, United States Kelly Services, Inc. Full time

    #x 9; Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in incre Customer Service, Remote, Service, Retail, Staffing, Customer


  • Mason, United States Dart Container Full time

    Looking for an opportunity to build your future? Dart is hiring Our Administrative Sales team is looking for aBilingual Customer Service Representative. This role is responsible for providing exceptional customer service to customers located in Mexico and other international markets through timely and accurate order entry, reviewing of orders, and responding...