Customer Engineer

2 weeks ago


Mason, United States Lantek Corporation Full time

ABOUT US

Lantek is the global leader providing software systems and solutions to companies manufacturing parts with sheet metal, tubes, and structural steel. From small workshops to international multi-plant corporations, Lantek systems are present in every kind of industrial factory.

Lantek has more than 35 years of experience and more than 350 professionals spread around the world. Our offices are present in 16 countries worldwide, besides a significant presence in Spain, where HQ located.

Lantek is a key partner in Digital Transformation for metal processing companies. We help our customers to achieve their Industry 4.0 goals with leading products and services, provided in an open multi-vendor platform.

ABOUT THE ROLE

This Customer Engineer role will be responsible to provide assistance to our customers. You will diagnose and troubleshoot software problems and help our customers to install applications and programs, by assisting people with computer issues and being able to explain technical details.

Duties & Responsibilities

  • Install, startup, operate and maintain complete Lantek installations including: Lantek systems, Lantek integration mechanisms with cooperating systems and machine configuration and start up.
  • Specify, plan, control and close small/medium customer projects.
  • Define customer solutions compelling Lantek systems.
  • Identify requirements not included in standard products and specify them for estimation and development.
  • Train customer employees in the usage of Lantek systems.

Education & Experience

  • Educational Technical background in Engineering.
  • Experience in technical projects involving software in an industrial environment.
  • Ability to handle expectations and conflict at customers.

Skills & Abilities

  • Ability to understand and evaluate customer expectations.
  • Customer oriented-approach.
  • Goal-oriented work within the framework of project implementation.

If you want to join a dynamic and expanding corporation, working in a sector with a great potential for development on a global level, here you have your best opportunity

Disclaimer: The data controller of your personal data is Lantek Sheet Metal Solutions, S.L.U with tax identification number B-01395698. Your personal data will be collected and processed according to all applicable regulations and specifically to GDPR 2016/679 and Organic Law 3/2018 of the 5th of December. Your personal data will be collected for the purpose of evaluating your application for the selection process and will be kept for the terms established by law. We remind you that you can exercise your rights of access, rectification, deletion, limitation of processing and portability by writing to dpo@. We also inform you that your data will not be subject to automated individual decisions or transfers to countries outside the EEA. For more information you can consult our privacy policy at



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