Customer Service Manager
3 days ago
We are seeking an experienced and dynamic Customer Service Manager to join a growing company. This key player will have a proven track record in managing a customer service team, delivering exceptional customer experiences, and driving customer retention and growth. This role requires strong leadership skills, a customer-centric mindset, and the ability to collaborate effectively with a team.
Work Model:
- On-Site
What you will do:
- Develop and mentor a high-performing customer service team
- Implement strategies to drive customer retention, satisfaction, and growth
- Identify key metrics and monitor performance
- Build and maintain strong relationships with key customers
- Understand customer needs, challenges, and goals to provide tailored solutions and support
- Participate in the development of customer onboarding and training programs
- Utilize data and analytics to gain insights into customer behaviors and trends
What you will need to be successful:
- Bachelor's degree in marketing, business, or related field preferred
- 5+ years of customer service or account management experience
- Excellent communication skills
- Ability to think strategically and execute tactically
- Proficient in CRM software
- Thrives in a fast-paced, dynamic environment
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