Customer Service Manager

2 weeks ago


Peachtree City, United States Halocarbon Full time

About the Company - Founded on a commitment to innovation and quality, Halocarbon has been a leading producer of specialty fluorochemicals for over 60 years. Our expertise spans a diverse range of industries, including pharmaceuticals, agriculture, electronics, and more. By focusing on precision and sustainability, we manufacture critical materials such as fluorochemicals, inert lubricants, and anesthetic products that empower our partners to advance life sciences, enhance food security, and enable technological breakthroughs. With a dedicated team and a customer-first approach, Halocarbon is devoted to setting new standards for performance, reliability, and environmental responsibility in the chemical industry,


About the Role - The Customer Service Manager is a vital position to ensure success in Halocarbon’s Customer Service organization reporting to the Vice President of Supply Chain. This position is responsible for providing leadership to the Customer Service team and within the Supply Chain organization.


Responsibilities


  • Be an active player in establishing and tracking key metrics for customer service performance
  • Be a power user of the Chempax ERP Customer Service and Inventory management modules
  • Provide on-going support to the growth of E-Commerce and engagement with the online customer through Chat Box and other online support tools
  • Facilitate customer quotes, help monitor quote conversion rate, and support initiatives to establish a CRM tool
  • Maintain focus on providing excellent customer service and continually seeking ways to innovate
  • Proper handling of customer documents (electronic and hardcopy) – Run and/or maintain and distribute designated reports and performance metrics
  • Provide leadership to direct reports and ensure adherence to performance expectations, behavioral standards and exemplifying Halocarbon’s Core Values
  • Set and maintain guidelines for workflow with a perspective of continuous improvement
  • Owns the customer incident reporting process to ensure customer issues are addressed appropriately
  • Manages the International Documents Process and work with Regulatory team to ensure compliance when managing international orders
  • Provide office management support for the Peachtree Corners corporate office
  • Facilitate completion of customer requested forms and question

Qualifications - College Degree from a 4-year, accredited institution


Skills


  • 3+ years of experience in a Customer Service role/function with a commercial or supply chain organization is preferred
  • 5+ years of management experience and international order processing is preferred
  • Background/experience working for a Manufacturing company is a plus
  • Experience developing metrics and presenting departmental performance to senior leadership


Pay range and compensation package - Pay range or salary or compensation


Equal Opportunity Statement - Include a statement on commitment to diversity and inclusivity.



  • peachtree city, United States Halocarbon Full time

    About the Company - Founded on a commitment to innovation and quality, Halocarbon has been a leading producer of specialty fluorochemicals for over 60 years. Our expertise spans a diverse range of industries, including pharmaceuticals, agriculture, electronics, and more. By focusing on precision and sustainability, we manufacture critical materials such as...


  • peachtree city, United States Halocarbon Full time

    About the Company - Founded on a commitment to innovation and quality, Halocarbon has been a leading producer of specialty fluorochemicals for over 60 years. Our expertise spans a diverse range of industries, including pharmaceuticals, agriculture, electronics, and more. By focusing on precision and sustainability, we manufacture critical materials such as...


  • Peachtree City, United States The Dixon Group Full time

    Dixon is looking for a Customer Service Representative to join our team in Peachtree City, GA.The CSR will provide superior customer service to both external and internal customers. Responsibilities include entering orders, resolving product or service issues, and following up with customers to ensure their needs were satisfied. Additional responsibilities...


  • Peachtree City, United States Destination Pet LLC Full time

    Job DescriptionJob DescriptionWelcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!We are looking to add a...


  • Peachtree City, United States Dixon Incorporated Full time

    Dixon is looking for a Customer Service Representative to join our team in Peachtree City, GA. The CSR will provide superior customer service to both external and internal customers. Responsibilities include entering orders, resolving product or serv Customer Service, Customer Service Representative, Representative, Manufacturing, Retail


  • Peachtree City, United States Valvoline Instant Oil Change Full time

    Geared for the Driven At DDEC, LLC, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC...


  • Peachtree City, United States Valvoline Instant Oil Change Full time

    Geared for the Driven At DDEC, LLC, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC...


  • Peachtree City, Georgia, United States Wingstop Full time

    Deliver World-Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be responsible for providing authentic, positive, and genuine experiences to our guests. You will act as the face and voice of Wingstop, greeting guests, answering phone calls, taking and delivering orders, and ensuring that every guest leaves with a smile.Main...


  • Iowa City, United States Palmer Group Eastern Iowa Full time

    We are seeking an experienced and dynamic Customer Service Manager to join a growing company. This key player will have a proven track record in managing a customer service team, delivering exceptional customer experiences, and driving customer retention and growth. This role requires strong leadership skills, a customer-centric mindset, and the ability to...


  • Iowa City, United States Palmer Group Eastern Iowa Full time

    We are seeking an experienced and dynamic Customer Service Manager to join a growing company. This key player will have a proven track record in managing a customer service team, delivering exceptional customer experiences, and driving customer retention and growth. This role requires strong leadership skills, a customer-centric mindset, and the ability to...


  • Peachtree Corners, United States Brightree Full time

    Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We...


  • Peachtree Corners, United States Domino's Pizza LLC Full time

    Company Description You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging...


  • Peachtree Corners, United States Stratix Full time

    Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive...


  • Peachtree Corners, United States CarMax Full time

    7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092 CarMax, the way your career should be! Provide an iconic customer experience As a Customer Service Assistant at one of our Contact Centers, youll ensure were putting people first. Youll handle a wide range of customer service interactions and make it easy for them to buy and finance the...

  • Customer Service

    9 hours ago


    Peachtree Corners, United States The TJX Companies, Inc. Full time

    Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different. Posting Notes: HomeGoods Store...


  • Peachtree City, United States Gerresheimer Full time

    Company Description Gerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals...


  • Peachtree Corners, United States TJX Full time

    Style is never in short supply at our more than 500 Home. Goods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, ye Customer Service, Associate, Customer Experience, Service, Retail, Support


  • Peachtree City, United States TJ Maxx Full time

    PTC/GAOpportunity: Contribute To The Growth Of Your CareerResponsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role...


  • Peachtree City, United States TJ Maxx Full time

    PTC/GaOpportunity: Contribute To The Growth Of Your CareerResponsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role...


  • Peachtree City, United States Gerresheimer AG Full time

    650 Highway 74 South, United States | Peachtree City | Full-time Job Description Ensuring the required customer quality while taking into account the company's interests and complying with regulatory requirements. Independently ensuring effective customer communication as well as trusting and future-oriented customer cooperation. Personnel management with...