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Customer Service Representative for Pets

1 month ago

Iowa City, Iowa, United States PetSmart Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our PetSmart team. In this role, you will be the face of our store, providing exceptional customer service and ensuring a seamless shopping experience for our pet parents.

About You
  • You have excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
  • You are knowledgeable about pets and their needs, with a passion for delivering top-notch customer service.
  • You possess strong problem-solving skills, with the ability to think critically and make sound judgments in high-pressure situations.

Responsibilities
  1. Welcome customers to the store, provide them with a warm and welcoming atmosphere, and ensure they feel valued and appreciated.
  2. Facilitate an easy checkout process as a cashier, handling transactions efficiently and accurately while maintaining a positive attitude.
  3. Evaluate and meet the safety standards of all living pets, including fish, reptiles, birds, and small animals, by ensuring their enclosures are secure and well-maintained.
  4. Assist pet parents in finding the products they need, answering questions and providing recommendations to ensure they leave the store satisfied.

Working Conditions
This is a part-time position, requiring flexible scheduling to accommodate varying business hours and peak seasons. You will work in a fast-paced environment, interacting with customers and colleagues in a friendly and professional manner.

What We Offer
  • A competitive estimated salary range of $12-$15 per hour, commensurate with experience.
  • A comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement.