Customer Service Director

4 days ago


Iowa City, Iowa, United States Palmer Group Full time
Role Overview

We are seeking an experienced Customer Service Director to join our team at Palmer Group. This key role will require strong leadership skills, a customer-centric mindset, and the ability to collaborate effectively with a team.

Key Responsibilities
  • Develop and mentor a high-performing customer service team
  • Implement strategies to drive customer retention, satisfaction, and growth
  • Identify key metrics and monitor performance
  • Build and maintain strong relationships with key customers
  • Understand customer needs, challenges, and goals to provide tailored solutions and support
  • Participate in the development of customer onboarding and training programs
  • Utilize data and analytics to gain insights into customer behaviors and trends
Requirements
  • Bachelor's degree in marketing, business, or related field preferred
  • 5+ years of customer service or account management experience
  • Excellent communication skills
  • Ability to think strategically and execute tactically
  • Proficient in CRM software
  • Thrives in a fast-paced, dynamic environment
Estimated Salary Range: $80,000 - $110,000 per annum

This salary estimate is based on industry standards and location considerations. We offer a competitive compensation package that includes benefits, professional development opportunities, and a collaborative work environment.



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