Quality Assurance Manager

4 weeks ago

Houston, United States Graham Packaging Full time

Quality Managers are responsible for the administration and management of all aspects of the plant’s quality program for all containers working through the plant quality, production, and logistics personnel. The responsibility includes management of internal / external relationships relative to quality (including supplier, customer, and regulatory compliance), management of internal quality control systems, process critical control points, and quality performance improvement and awareness. As a member of the Plant’s management team the Quality Assurance Manager also has shared responsibility for overall Plant operations, especially safety and efficiency.


Primary duties of a Quality Manager include:

  • Understands, follows and enforces all established safety, health, quality GMP and Company policies, procedures and recognized practices.
  • Understands, follows and enforces all established policies, procedures and recognized practices.
  • Understand and interpret customer requirements; convert into manufacturing requirements (define necessary inspection and critical process points and required methodologies).
  • Customer complaint response and tracking: Monitor complaint type and frequency to verify effectiveness of corrective actions.
  • Define, implement and monitor the systems required to ensure compliance (GMP’s, required certifications, sanitation, and customer audit requirements).
  • Work as required with Engineering, Sales, and Customer Service in completing the above responsibilities.
  • Work with suppliers as required, defining customer and plant requirements and ensuring conformance.
  • Assessment and development of operating procedures and controls for all automatic inspection devices.
  • Define, develop, train, implement and monitor process control points and make necessary improvements for defect elimination.
  • Regularly communicate customer issues and overall plant quality performance to management, staff, and plant personnel.
  • Hire, train, and direct the daily activities of the plant quality staff.
  • Continued evaluation of procedures, in all areas of responsibility for the best practices, particularly in the areas of Safety and efficiency.
  • May be responsible for special projects related to other functional areas.
  • 0-25% travel may be required.


A Bachelor’s Degree and/or related quality experience; or equivalent combination of education and related quality experience is required. A minimum of five years’ experience in a quality supervisory or management role in a manufacturing environment with demonstrated leadership skills strongly preferred.

Quality Managers are required to interact with other managers, employees, vendors, and customers. Therefore, the following skills and proficiencies are also essential requirements of the position:

  • ISO 9001-2015 or equivalent Quality Manager System experience required
  • SAP experience preferred
  • Infinity experience a plus
  • Ability to maintain regular, predictable, and punctual attendance.
  • Computer usage and typing skills are essential.
  • Excellent verbal and written communication, including the ability to effectively communicate with internal and external customers.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • Communicates effectively: conveys facts and information clearly both verbally and orally.
  • Collaborates well with others: proactively contributes to group objectives; volunteers to help others.

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