Director, Software Engineering
1 month ago
Job Description:
Position Description:
Provides leadership and technical direction using Java development methodologies, including Java, Ansible, or Python. Architects solutions using Java, Amazon Web Services (AWS), Spring, REST or Angular. Designs and develops RESTful services. Designs, develops, tests, supports, and troubleshoots the Contact Center and/or telephone products including Genesys or Amazon connect. Draws on in-depth knowledge of the business or function to provide business-unit wide solutions by developing complex, multi-faceted software applications. Researches and recommends new technologies in support of the strategic direction of the business unit and participates in the research and recommendation of appropriate models, methods, tools, and technologies to achieve business-unit-wide solutions.
Primary Responsibilities:
- Translates and incorporates business vision and strategy to architectural strategy recommendations at the functional level.
- Participates in high-level, cross- functional architecture design teams.
- Identifies and consults with internal and external technical resources to produce cross-company strategic designs.
- Consults on development and delivery of major technology initiatives for the business unit.
- Consults on deployment of major project deliverables.
- Consults on the documentation of major technology application.
- Oversees the technical implementation of cross-divisional or company architectural components.
- Initiates and drives project or strategy discussions with users or external groups to resolve issues.
- Sets vision, goals, and direction of team/organization.
- Plans and leads organization-wide initiatives.
- Provides leadership, technical supervision, and expertise to multiple teams in broad technical areas on complex organization-wide projects.
- Advises senior management on technical strategy.
- Researches and recommends new technologies.
- Works across groups to identify opportunities for organization-wide technology initiatives.
- Regularly provides guidance, training, and coaching to other team members for performance and career development.
- Identifies and plans for future resource needs.
- Determines technical approaches at a strategic level for the business unit.
Education and Experience:
Bachelor s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Information Management, Business Administration, or a closely related field and six (6) years of experience as a Director, Software Engineering (or closely related occupation) in systems analysis and design of enterprise wide, high-availability, high throughput customer-facing distributed applications.
Or, alternatively, Master s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Information Management, Business Administration, or a closely related field and four (4) years of experience as a Director, Software Engineering (or closely related occupation) in systems analysis and design of enterprise wide, high-availability, high throughput customer-facing distributed applications.
Skills and Knowledge:
Candidate must also possess:
- Demonstrated Expertise (\u201CDE\u201D) performing systems analysis and design on Omnichannel customer experience and contact center solutions using Genesys Framework, Genesys eServices, Genesys Contact Routing, Genesys Reporting, Genesys Desktops, and Genesys Software Development Kit (SDK).
- DE analyzing, designing, and integrating Genesys Contact Center solutions with highly available, scalable, and high performance customer-facing web applications and enterprise-level Microsoft Exchange server using Simple Object Access Protocol (SOAP), Representational State Transfer (REST), or Active Roles Tool.
- DE applying business and system analysis methodologies to the design of Omnichannel customer experience and contact center solutions; writing and managing business requirements using data flow diagrams, case diagrams, and sequence diagrams; and creating process flow diagrams using Visio or IBM Rational Architect.
- DE performing systems analysis and design of Omnichannel customer experience and contact center solutions according to Agile methodologies, using TFS for backlog maintenance and iteration management.
#PE1M2
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.
Join Us
At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
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