Service Center Representative
1 week ago
The Service Center Representative - Eligibility Specialist is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. Eligibility Specialist will assist customers by answer queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction.
Start Date: November 15, 2024
Training:
9-10 Weeks with NO TIME OFF DURING TRAININGRequired Education:
HS Diploma, GED, or equivalentPreferred Education:
Some CollegeRequired Qualifications:
Proven Customer Support or Client Service Representative Experience 2 years relevant professional experience or 1 year relevant experience and 1 year of extended education and the ability to handle complex service inquiries via telephoneAccurate data entry (40 WPM or 10,000 KSPH)Ability to handle complex service inquiries via telephoneStrong PC skillsUnderstanding of work implications and ability to recommend solutionsPreferred Qualifications:
Social services experience (Indiana Eligibility experience strongly preferred)Soft Skills Required:
Strong critical thinking and problem-solving skillsStrong interpersonal skillsPositive relationship-building with customers and state eligibility consultantsAttention to detail; excellent organizational, verbal, and written communication skillsCapable of executing many complex tasks simultaneouslyTeam player with the ability to work independentlyComfortable in a fast-paced, deadline-oriented environmentWork Environment:
Work is constantly performed in an office environmentAbility to remain stationary for an extended periodModerate difficulty assignments requiring judgment and issue resolutionQualified candidates are provided an extensive training program to be successful in this roleDuring calls, an Eligibility Specialist is expected to process applications and complete case maintenance activities such as changes to cases in the State eligibility system. Additionally, an Eligibility Specialist should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures. The Eligibility Specialist is responsible for:
Taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the communityHandling high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift to answer questions regarding the Medicaid, SNAP, and TANF programsApply State and/or federal eligibility rules for applicant/recipient information assessmentVerifying applicant/recipient data through system interfacesFacilitating the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathyCommunicating with applicants/recipients while researching and updating cases and documenting calls simultaneouslyEducating callers on program services and eligibility requirements while demonstrating excellent communication and customer service skillsServing as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationshipsVerify and entering applicant/recipient data into the State’s eligibility system and prepares cases for disposition by State Eligibility ConsultantProcessing cases and takes necessary action on missing information promptlyMeeting Quality Assurance and performance metrics and stay updated on project and corporate policiesIdentify and escalating risks to managementAttending all meetings and completes all trainings to stay informed on project/position updatesFulfilling all performance requirements associated with eligibility processesPerforming additional duties as assigned by management- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
-
Contact Center Representative
1 week ago
West Lafayette, Indiana, United States Purdue Federal Credit Unio Full timeJob Title: Contact Center RepresentativePurdue Federal Credit Union is seeking a highly skilled Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our members through various communication channels, including phone, video teller, online chat, and secured...
-
Student Service Representative
4 weeks ago
West Lafayette, Indiana, United States Purdue Global Full timeAbout the Tennis CenterThe Schwartz Tennis Center is a premier facility offering private and group lessons, adult and junior clinics, and more. As a Customer Service Representative, you will play a vital role in the daily operations of the Tennis Center.Key ResponsibilitiesOpening and closing the facilityWorking closely with the manager on dutyGreeting...
-
Professional Sales Representative
2 weeks ago
West Covina, California, United States Inside Sales Representative Full timeJob OpportunityWe are seeking a highly motivated and results-driven individual to join our sales team as an Inside Sales Representative. As a key member of our team, you will be responsible for selling food service equipment and supplies to new and existing customers.Key Responsibilities:Present and sell company products and services to customersProcess,...
-
Call Center Customer Service Representative
3 weeks ago
West Columbia, United States Kelly Services, Inc. Full timeFeeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly team as a Call Center Customer Service Representative to work onsite at a premier client in Columbia, SC. Were here every step of the way to help you and your ca Customer Service Representative, Customer Service, Call Center, Representative, Processing, Retail, Staffing
-
Customer Service Representative
5 months ago
West Lafayette, United States U-Haul Full timeLocation: 1090 Sagamore Pkwy W, West Lafayette, Indiana 47906 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
4 weeks ago
Lafayette, Indiana, United States First Merchant's Bank Full timeCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at First Merchants Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet the current...
-
Contact Center Representative
3 weeks ago
West Lafayette, Indiana, United States Industrial Federal Credit Union Full timeJob SummaryWe are seeking a highly skilled and bilingual Contact Center Specialist to join our team at Industrial Federal Credit Union. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to our members via phone, ensuring that their needs are met and their issues are resolved in a timely and professional...
-
Customer Service Representative
3 weeks ago
Lafayette, Louisiana, United States Purdue Federal Credit Unio Full timeContact Center Representative Job DescriptionThe Contact Center Representative is a key member of our team, responsible for delivering exceptional customer service and support to our members. This role requires a strong ability to communicate effectively, both verbally and in writing, and to provide accurate and timely information to members.Key...
-
Customer Service Representative
3 weeks ago
Lafayette, Indiana, United States Caliber Collision Centers Full timeCustomer Service RepresentativeAt Caliber Collision Centers, we're committed to providing exceptional customer service and restoring the rhythm of our customers' lives. As a Customer Service Representative, you'll play a vital role in delivering a world-class experience to our customers. Your primary responsibilities will include greeting and providing...
-
Talent Service Center Representative
1 week ago
Sun City West, Arizona, United States Sun Health Full timeJob SummarySun Health is seeking a highly skilled Talent Service Center Representative to join our team. As a key member of our Human Resources department, you will be responsible for providing exceptional support to our employees and managers, handling a wide range of HR-related inquiries and requests.Key ResponsibilitiesServe as the first point of contact...
-
Customer Service Representative
3 weeks ago
West Columbia, South Carolina, United States Lexington Medical Center Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Lexington Medical Center. As a key member of our Business Office, you will be responsible for providing exceptional customer service to our patients and their families.Key ResponsibilitiesAnswer incoming calls to the Business Office in a timely and professional...
-
Talent Service Center Representative
3 weeks ago
Sun City West, Arizona, United States Sun Health Full timeAbout the RoleWe are seeking a highly skilled and experienced Talent Service Center Representative to join our team at Sun Health. As a key member of our HR Shared Services team, you will be responsible for providing world-class assistance to team members and managers, handling a variety of HR-related inquiries and requests.Key ResponsibilitiesServe as the...
-
Talent Service Center Representative
3 weeks ago
Sun City West, Arizona, United States Sun Health Full timeJob SummarySun Health is seeking a highly skilled Talent Service Center Representative to join our team. As a key member of our Human Resources department, you will provide exceptional support to team members and managers, handling a variety of HR-related inquiries and requests.Key ResponsibilitiesProvide first point of contact for team member and leader...
-
Customer Service Representative
3 weeks ago
Lafayette, Louisiana, United States Home Furniture and Bedding Full timeCustomer Service RepresentativeHome Furniture and Bedding is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving any issues or concerns they may have, and ensuring their overall satisfaction with our...
-
Customer Service Representative
1 week ago
Lafayette, Louisiana, United States Home Furniture and Bedding Full timeCustomer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a highly skilled Customer Service Representative to join our dynamic team at Home Furniture and Bedding.About the RoleAs a Customer Service Representative, you will be the...
-
Customer Service Representative
4 weeks ago
West Lafayette, Indiana, United States Purdue University Full time{"Job Title": "Customer Service Representative", "Job Summary": "At Purdue University, we're seeking a highly skilled and productive individual to serve as the first point of contact for students, parents, alumni, and campus partners. As a Customer Service Representative, you will be responsible for providing exceptional service, resolving inquiries, and...
-
Customer Service Representative
4 weeks ago
Lafayette, Louisiana, United States Purdue Federal Credit Unio Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Contact Center Representative to join our team at Purdue Federal Credit Union.Key ResponsibilitiesProvide exceptional customer service through multiple communication channels, including phone, video teller, online chat, and secured messaging.Maintain accurate and up-to-date knowledge of...
-
Customer Service Representative I
3 months ago
Lafayette, United States American Telephone and Telegraph Company Full timeEnhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...
-
Customer Service Representative
6 days ago
Lafayette, Indiana, United States Bone Dry Roofing Full timeJob Title: Customer Service RepresentativeBone Dry Roofing is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Respond to customer...
-
Student Service Representative
4 weeks ago
West Lafayette, Indiana, United States Purdue Global Full time**Job Summary****About Purdue Global**Purdue Global is a leading provider of online education and career-focused programs. We are seeking a highly motivated and customer-focused individual to join our team as a Student Service Representative.**Key Responsibilities**• Greet and direct patrons to the proper location for services provided• Maintain a...