Business Administrator

2 weeks ago

Waco, United States Heart of Texas Network Consultants, Inc. Full time

Company Description:

Heart of Texas Network Consultants, Inc. has been providing professional IT support for businesses in and around Central Texas since 1992. We strive to give our clients enterprise-level services and solutions at prices that work for small businesses.

 

Role Description:

The Business Administrator is responsible for a wide variety of areas to ensure the smooth daily operation of the organization.


Duties include, but are not limited to, supporting company president and team employees with calendar, travel and expense management, managing company and client information database, client invoicing and collections, drafting marketing emails and materials and sales quotes/proposal preparation. Also responsible for providing human resources support to the company President and the team. The Business Administrator will deal directly with clients providing excellent customer service. Successful communication skills are required along with effective time management skills and organizational abilities.


Key Responsibilities:

  • Provide support to company President and continually assess operational tasks that can be offloaded to Business Administrator and/or other team members so company President can become more focused on driving the company forward.
  • Manage the entire client billing process as well as collections. This includes review and approval of all network engineer time entry, creating and reviewing invoices weekly and reconciling monthly agreements for invoicing.
  • Create, review and/or modify company policies to ensure policies are up to date and meet industry standards.
  • Create new procedures and processes to promote efficiency.
  • Drive performance review and goal setting process with the team.
  • Provide human resources support in benefits, employee performance issues, and other human resource functions.
  • Assess and improve upon office processes to gain efficiencies for the team and company.
  • Recommend changes to policies or procedures to improve operations ensuring a positive impact on employee morale.
  • Create sales quotes and proposals for clients in ConnectWise Sell utilizing various vendor partner sites/information for pricing.
  • Create and manage client contracts, and managed service agreements. Maintain updated signed managed service agreements in Rubex for all clients.
  • Create and maintain a process for regularly scheduled total business reviews.
  • Provide backup support to Operations Manager in managing the service delivery team’s daily activities as well as the dispatch process of service requests and schedule resources on the ConnectWise dispatch portal as needed.
  • Assist President with ad hoc items upon request.
  • Assist Operations Manager and network engineers with ad hoc items upon request.

 

Key Accountabilities:

  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Ability to prioritize daily changing schedule as well as strong organizational skills.
  • Must exhibit confidentiality and discretion.
  • Document internal processes and procedures related to duties and responsibilities.
  • Ability to learn and understand the tools required for this role in ConnectWise Suite.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Successfully perform the planning, directing, reporting and administrative responsibilities of this position.
  • Ability to manage multiple issues/projects and adapt to changes quickly.


Additional Skills & Knowledge:

  • Positive attitude, towards people and problems.
  • Work effectively with staff in a team-oriented environment with a positive attitude and ability to communicate effectively.
  • Ability to self-start, work independently and achieve high standards to meet multiple deadlines.
  • Explicitly proficient communicator, including writing, speaking, editing, proofreading and computer skills.
  • Above-par working capacity, to work in small and large projects with great attention to detail.
  • Adept in developing and maintaining strong relationships with management, staff, vendors and clients.
  • Exhibit a high degree of professionalism, balanced business judgment, tact and diplomacy.
  • Excellent problem-solving skills, in both mundane and highly-sensitive, albeit complex situations.
  • Deal with others beyond giving and receiving instructions, maintaining effective working relationships. Perform under stress, deal with persons acting under stress and adapt when confronted with emergency situations.
  • Manage multiple high priority initiatives in a fast paced, highly technical environment.


Qualifications

  • At least 7-10 years office manager, business administrator or executive assistant experience.
  • Must have excellent networking, organizational and decision making skills.
  • Must be detail, goal and quality oriented.
  • Must be proficient in Microsoft Office Suite products.
  • Experience working with and/or supporting an IT Team a plus, but not required.
  • Experience working with MSP/NOC Team Environment a plus, but not required.


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