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Service Writer
3 months ago
Job ID: 12483
*Additional Manager notes**
The ideal candidate should have dealership experience or similar experience to be successful in this role. The role will consist of writing complaints, moving trucks and RV’s, writing warranties, quotes, and selling the job. Customer service skills will be an integral part of the role as the candidate will be working with vendors and customers face to face and via phone/email.
The working hours are 9am-5pm with occasional overtime working Monday-Friday.
When the manager is ready, he will be requesting 30-minute zoom interviews.
Must Haves:
Worked in a customer service or Automotive repair sales experience, looking for a career move Level of education required: High school diploma or equivalent Years of experience required: At least 2 yearsJob Summary:
Serves as primary customer contact to promote quality customer service and increase business within the branch location.
Key Responsibilities:
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Analyze customers' needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact. Works with the Service Supervisor and/or Team Lead to schedule job assignments Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers Monitors key performance metrics for the workshop, including labor productivity and customer satisfactionTop 3 Skills you are looking for:
1. Customer facing skills
2. Dealership or similar field experience
3. Computer experience
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
