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Print Shop Support

2 months ago

Portland, United States Rose International Full time

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Description:

Can you give a high-level overview of your team size, roles, its initiatives/deliverables, and any tool/technologies specific to your team/department/project they will be supporting: We are the Print and Mail Services Department that supports printed items for Client, misc. mailings for our customers, and we produce about 26,000 bills/notices/ C2M letters daily. They will be supporting a mixture of items.

What would “a day in the life” of this role look like?: This is a production environment. The person would be working on the back end of an inserter filling mail trays, sleeving the trays and palletizing them. When the bill run is done for the day, this person would be helping out by hand inserting, binding books, scanning large drawings.

What interaction level with this role have the team members and hiring manager? They would be working with the team every day.

What would you say is the top priority for the worker over the first few weeks/months? To learn the mailing process, and work with a trainer.

What do you foresee being the biggest challenge in this role? Standing

Required Skills

Is utilities experience required? (Y/N) No

Top 3 Must-Haves (Hard and/or Soft Skills):

1. Able to stand for longer periods of time

2. Able to lift 35-40 pounds

3. Works well with others

Education/Experience/Certifications

Typically requires a high school diploma or equivalent or equivalent experience.

Typically, two or fewer years in print or digital production, customer service or a related field.

Requires a valid Drivers License and a history of safe driving practices.

Key Job Information

Career Level: Entry Technical Support - Entry-level position with appropriate licenses/training certifications. Has basic skills in an analytical or technical process. Works within clearly defined standard operating and adheres to quality guidelines. Work is completed with close supervision.

Key Responsibilities

Printing Services - Receives training in and executes production of automated printing and mailing of Client billing statements, notices, letters, and other communication pieces under supervision. Typically produces work within the print or mail side of the operation but is limited in both. Assists in executing internal orders for printing and finishing services; learns and uses various software, hardware, and machinery to produce reports, presentations, documents, and other communication in digital or print media. Receives guidance from senior colleagues or lead concerning paper, binding, and other options to meet customer needs. Finished work is inspected by senior colleague or lead to ensure quality and customer satisfaction. Follows all quality control processes and procedures to ensure compliance with Quality Management System (QMS), FERC, NERC, OPUC and SOX requirements.

Equipment and Supplies - Performs routine hardware maintenance under supervision. Places service calls for hardware and software as required and keeps accurate logs of system downtime and vendor resolution. Monitors and maintains onsite inventory and stock of printing materials and supplies. Team Support Supports production team to ensure daily schedules and production goals are met; fill in as needed to ensure production needs are met. Follows all safety procedures and escalates issues as appropriate.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

Basic knowledge and skills in using/operating automated printing applications and equipment, e.g., cut-sheet and continuous-feed production printing solutions, mail-inserting equipment, bindery, engraving and ink jetting solutions, as well as the associated software for each.

Basic knowledge of printing and mailing industry practices.

Basic knowledge of Client departments; ability to link and demonstrate partnership. Basic knowledge of relevant USPS rules and regulations.

General Competencies

Basic analytical thinking skills.

Working focus on customers.

Basic decision-making skills.

Working interpersonal skills.

Basic problem-solving skills.

Working written/oral communication skills.

Physical and Cognitive Demands

Cognitive Level Basic: Competencies needed to use common sense to carry out simple or uninvolved instructions and pass initial screening.

Ability to adhere to set response times, deadlines, and time-sensitive tasks.

Ability to follow accuracy standards.

Ability to follow through on decision-making tasks.

Ability to interact effectively and collaboratively within a team environment.

Ability to communicate and problem solve when under stress.

Ability to respond and adapt to frequent change.

Ability to accept and demonstrate self-awareness when provided constructive feedback.

Ability to discern feedback and acknowledge ownership of areas of improvement.

Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.

Ability to successfully collaborate with peers, managers, and others within the organization. Demonstrates sound memory.

Ability to process new information to be applied consistently to work tasks.

Schedule/Attendance

Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule.

Ability to work long hours.

Ability to work a variable schedule.

Ability to report to work and perform work during periods of severe inclement weather.

Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance. Ability to work shift schedule Ability to work on-call schedule.

Physical Capabilities

Driving/travel/commute: Daily within service territory - Frequently (at least once a week or more)

Lifting/pushing/pulling: Up to 50 lbs.

Carrying: Up to 50 lbs.

Unstable surfaces requiring balance: Confined spaces

Environment – Plant Environment

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).