Service Shop Supervisor

4 weeks ago

Portland, United States evo Full time
Job DescriptionJob DescriptionDescription:

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.


The Job

The Service Shop Supervisor plays a crucial role in overseeing the daily operations of the Service Shop and Rental department. This position involves supervising the Service Shop & Rental Associates, ensuring efficient workflow, and maintaining a high level of customer satisfaction. The Service Shop Supervisor reports directly to the Retail Manager and collaborates with technicians, mechanics, and rental associates to uphold the standards of service excellence.


The Perks

  • 100% paid health dental and vision*
  • Paid vacation time*, sick leave, 40 hours volunteer paid time off
  • Paid parental leave for birthing & non birthing parents
  • Retail quarterly bonus program, profit share program* and long-term compensation program
  • 401k matching
  • Employee discount and access to pro deals on most the products we sell
  • NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season*
  • Bike finance program and bike stipend
  • Time together outside, volunteer activities, community events, ride days and annual retreat
  • Flexible work schedules, remote work for eligible roles, and dog friendly offices
  • Career pathing, leadership development, network development, training and performance feedback

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

*Benefit not eligible for seasonal employees


The Opportunity

  • Team Leadership: Provide leadership and guidance to Service Shop & Rental Associates, fostering a positive and collaborative work environment.
  • Workflow Management: Oversee the daily workflow of the service shop, ensuring timely completion of tunes, mounts, and rental preparations.
  • Customer Service: Address customer inquiries, concerns, and requests promptly, ensuring a high level of customer satisfaction.
  • Equipment Maintenance: Supervise the maintenance and cleanliness of rental equipment, ensuring it meets the highest standards.
  • Coordination: Collaborate with technicians and mechanics to coordinate tunes, mounts, and servicing activities efficiently.
  • Staff Training: Provide training to new Service Shop & Rental Associates, ensuring they are well-equipped to handle their responsibilities.
  • Inventory Management: Monitor and manage inventory levels for rental equipment and service shop supplies.
  • Quality Control: Implement and enforce quality control measures to ensure the accuracy and completeness of service and rental processes.
  • Performance Evaluation: Conduct performance evaluations for Service Shop & Rental Associates and provide constructive feedback.
  • Reporting: Generate reports on service shop and rental activities, providing regular updates to the Retail Manager.
  • Other duties as assigned.
Requirements:

The Must Haves

  • High school diploma or equivalent required; additional coursework or certifications in retail management is a plus.
  • Proficiency in using standard office and communication tools.
  • Leadership, adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management.
  • Previous experience in a supervisory role within a service shop or rental environment.
  • Embodies, honors, and lives our core values:The Great 8


At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.


While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply


evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

The base wage for this role ranges from $20.42 to $30.63/hr Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.


At evo, we continually evolve our pay process and total rewards offerings to ensure pay is fair and easy to understand. While every individual's needs are unique, we are proud to offer a benefits package that has been carefully curated to support both your personal life and professional aspirations.


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