Help Desk Support Specialist

4 weeks ago


Greensboro, United States iSpace, Inc. Full time

,


We have an immediate opening with one of our direct client, please find below the job description. Let me know if you are interested.


Support Desk Specialist L3

Location: Greensboro, NC (100% onsite)

12 Plus Months Contract

Type:W2

Daily Tasks Performed:

The Deskside Support Technician plays a crucial role in ensuring the smooth operation of an organization's IT infrastructure by providing technical assistance and support to end-users at their physical workstations.

• This role involves addressing a wide range of technical issues, troubleshooting hardware and software problems, and assisting users with technology-related queries to maintain productivity and minimize downtime.

• Responsibilities:

o Technical Support: • Provide hands-on technical assistance to end-users for hardware, software, and network-related issues. • Diagnose and troubleshoot problems related to desktops, laptops, peripherals, and mobile devices. • Install, configure, and maintain operating systems, applications, and software updates.

o Hardware Maintenance: • Set up and deploy new computers, laptops, and other hardware devices. • Perform hardware repairs and upgrades, including memory, hard drives, and other components. • Collaborate with procurement to order replacement parts and equipment as needed.

o Software Support: • Assist users in installing, configuring, and updating software applications. • Troubleshoot software errors, compatibility issues, and system crashes. • Provide guidance on software usage and best practices.

o Audio Video Support: • Provide basic AV and conference room setup service, troubleshooting and meeting support during business hours and as requested • Conduct quarterly room checks of conference rooms. Escalate issues accordingly.

o . Remote Support: • Utilize remote access tools to provide technical support to users who are off-site or working remotely. • Resolve software-related problems and assist with remote setup and configuration.

o Problem Resolution and Escalation: • Log all technical issues and resolutions accurately in the ticketing system. • Escalate complex issues to senior IT staff or specialized teams as needed. • Follow up with users to verify successful resolution and gather feedback.

o Hardware Inventory and Asset Management: • Maintain accurate records of hardware and software inventory. • Track the allocation, movement, and disposal of IT assets.

Working Conditions: 100% on site. This role may involve working during regular business hours and occasionally providing after-hours support in case of emergencies or critical issues.


• High school diploma or equivalent; technical certifications or a degree in IT-related fields are a plus.

• Proven experience in providing deskside support, technical assistance, and troubleshooting. • Proficiency in operating systems (Windows, and productivity software like Microsoft Office 365).

• Familiarity with networking concepts, hardware components, and peripheral devices.

• Strong problem-solving skills and the ability to communicate technical information to non-technical users.

• Customer-oriented attitude with excellent interpersonal and communication skills.

• Time management skills to prioritize and manage multiple tasks effectively.

• Knowledge of IT security best practices and data protection.



  • Greensboro, United States Saf-Gard Safety Shoe Co Full time

    Job DescriptionJob DescriptionCelebrating over 40 years in business, Saf-Gard Safety Shoe Company develops and implements safety footwear programs for large industrial, government, and service organizations. We are currently seeking a IT Help Desk Technician to work in our Greensboro, NC office! This role will be responsible for maintaining our current...

  • Help Desk Tier II

    5 days ago


    Greensboro, United States CRG Full time

    IT Help Desk, Tier II Location: Greensboro, NC (100% Onsite) Pay Rate: $50,000Responsibilities: Build ongoing relationships with users in local offices, remote offices, and in the field. Answer incoming support inquiries via various channels (Chat, phone, email, etc.) Log every call with enough detail to fully describe the events of the call, in a way that...


  • Greensboro, United States iSpace, Inc Full time

    Hi,We have an immediate opening with one of our direct client, please find below the job description. Let me know if you are interested. Role:Support Desk Specialist L3 Location: Greensboro, NC - Onsite Duration:12 Plus Months ContractType:W2 Daily Tasks Performed:Designs, installs, and maintains customer Windows-based architecture environments using...


  • Greensboro, United States Integrity Consulting Full time

    Job Description:Seeking a Tier 2 Help Desk Analyst for 100% onsite permanent position in Greensboro, NC.As the Tier 2 Help Desk Analyst, you will be expected to resolve T2 level help desk tickets and escalations from the help desk team. Expected support requests include but are not limited to; servers, workstations, copiers/printers, email flow, and vendor...


  • Greensboro, United States NorthPoint Search Group Inc Full time

    Our client, located in Greensboro, NC, is seeking a Sales Specialist to join their team. Duties Include:  Help support additional sales through follow-ups with new leads, existing customers and sales partners. Identify, follow up and document all sales leads using CRM and help update the active quote pipeline. Prepare and present quotes for partners and...


  • Greensboro, United States Stake Center Locating Full time

    The Stake Center Locating IT Department has an opportunity in Greensboro, NC for a fantastic team player who enjoys a challenge, and is technically minded! Responsibilities Build ongoing relationships with users in local offices, remote offices, and in the field. Answer incoming support inquiries via various channels (Chat, phone, email, etc.) Log every...


  • Greensboro, United States Stake Center Locating Full time

    Job DescriptionJob DescriptionThe Stake Center Locating IT Department has an opportunity in Greensboro, NC for a fantastic team player who enjoys a challenge, and is technically minded! Responsibilities Build ongoing relationships with users in local offices, remote offices, and in the field. Answer incoming support inquiries via various channels (Chat,...


  • Greensboro, United States TeamSoft Full time

    Our client is a leading provider of flavor solutions for the food and beverage industry. Situated in Greensboro, North Carolina, our client's manufacturing environment specializes in small-batch flavor and fragrance production, delivering unique scents and tastes to their clients. With locations spanning corporate headquarters and distribution centers, the...


  • Greensboro, United States TeamSoft Full time

    Our client is a leading provider of flavor solutions for the food and beverage industry. Situated in Greensboro, North Carolina, our client's manufacturing environment specializes in small-batch flavor and fragrance production, delivering unique scents and tastes to their clients. With locations spanning corporate headquarters and distribution centers, the...


  • Greensboro, United States Boxum Staffing Solutions Part time $200 - $300

    Our client needs a Front Desk Coordinator to manage the front desk and perform various administrative and clerical tasks. The Front Desk Coordinator will be our clinic's first point of contact. Duties include offering administrative support and welcoming patients and guests who visit the clinic.Position Details:Initial Schedule 2-Days per week on Thursday &...

  • Desktop Support

    7 days ago


    Greensboro, United States eTeam Full time

    Local to Greensboro Area due to working a hybrid schedule - currently 2 days on site and 3 days at home Opening Hours of Support Desk 7am 8pm Monday Through Friday and 8am 5pm Saturday Description pplication Support/Support Desk This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users,...


  • Greensboro, North Carolina, United States Courtyard Greensboro Full time

    Additional Information Front Desk and Bistro, Full-time, Open availability neededJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Greensboro, 4400 W Wendover Ave, Greensboro, North Carolina, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just...


  • Greensboro, United States First National Bank of Pennsylvania Full time

    Primary Office Location: 400 Bellemeade St.. Greensboro, North Carolina. 27401. Join our team. Make a difference - for us and for your future. Position Title:Mortgage Operations Support Specialist Business Unit:Mortgage Administration Reports to:Mortgage Banking Operations Manager Position Overview: In the Mortgage Operations Support Specialist position, you...

  • Front Desk Position

    7 days ago


    Greensboro, United States Wingate by Wyndham Full time

    **Job description** We’re looking for a Front Desk Guest Services representative to assist guests with their overnight requests and balance accounts from the day shift. Clerk's responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front...


  • Greensboro, United States Morris Business Solutions Full time

    Job DescriptionJob DescriptionMorris Business Solutions is the premier office technology provider in North and South Carolina, is actively looking for a dedicated Field Service Support Specialist to join our team. The ideal candidate for this role will be responsible for assisting customers and the field service team via remote and/or onsite...


  • Greensboro, United States Coforge Full time

    Title: End User Support SpecialistLocation: Greensboro, NC 27401Onsite role JOB SUMMARYThe End User Support Specialist I provide end-user support for assigned desktop, mobile devices, or telephone systems. They diagnose, troubleshoots, and resolves basic and moderate technical problems. The incumbent operates under defined processes and procedures and makes...


  • Greensboro, United States Communities In Schools North Carolina Full time

    Job DescriptionJob DescriptionAbout Communities In Schools of North Carolina:At Communities In Schools, we are “all-in” for kids. It is our passion– it is our mission. As the State Office for North Carolina, we deliver CIS programs across the state and we collaborate with local affiliate organizations, to provide resources and create communities of...


  • Greensboro, United States Kontoor Brands, Inc. Full time

    Who We Are: Kontoor Brands, Inc. (KTB) is the parent company of Wrangler®, Lee® and Rock & Republic®, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina,...


  • Greensboro, United States Georgia IT Inc Full time

    Field Technical Support Representative Location: Greensboro, NC Duration: Long-term Rate: DOE US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job Skill Requirements: Bilingual, local language + English WIC - face-to-face at front desk experiences with: ServiceNow ticket handling Mobile...


  • Greensboro, United States InsideHigherEd Full time

    Position Number:998340Functional Title:System of Care Training Specialist -Family and Youth Support and Education ProgramPosition Type:ResearchPosition Eclass:EP - EHRA 12 mo leave earningUniversity Information:UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation...