Field Technical Support Representative

4 weeks ago


Greensboro, United States Georgia IT Inc Full time
Field Technical Support Representative
Location: Greensboro, NC
Duration: Long-term
Rate: DOE

US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job

Skill Requirements:
  • Bilingual, local language + English
  • WIC - face-to-face at front desk experiences with:
  • ServiceNow ticket handling
  • Mobile Devices (+ Laptops) HW & SW related issues (strong)
  • How-to assistance of showroom Devices or End User assigned IT Equipment
  • vWIC (Local Service Desk) - experiences with:
  • Remote support
  • Software-related issues (Standard & Non-Standard)
  • Line of business application-related issues
  • DSS - recommended experience level:
  • ServiceNow ticket handling
  • PXE boot staging process (+ updating Master cache PC)
  • SCCM SW deployment issues (front end)
  • Hand and eyes experiences for MFP, Standalone, Networked Printers & Scanners
  • Smartphones & Portable Devices experiences for SIM configuration, how-to questions,
    Hand on eyes software issues (IOS, Android, and Windows)
  • Standard and nonstandard HW Devices (peripherals like monitors, label printers, etc.)
  • Network cabling and port patching, Wi-Fi network, replacement of router, HUBS of
    Switches (local task)
  • Document management like IP spreadsheets, Asset Management, etc.
    Stock management (incoming & outgoing IT goods)
    Main characteristics for a UWF Engineer:
  • Logging, resolving, and assigning incidents into ServiceNow
  • Education: Associates, Bachelor's Degree or equivalent experience.


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