Help Desk Tier 2- Greensboro, NC

2 weeks ago


Greensboro, United States Stake Center Locating Full time

The Stake Center Locating IT Department has an opportunity in Greensboro, NC for a fantastic team player who enjoys a challenge, and is technically minded

Responsibilities

  • Build ongoing relationships with users in local offices, remote offices, and in the field.
  • Answer incoming support inquiries via various channels (Chat, phone, email, etc.)
  • Log every call with enough detail to fully describe the events of the call, in a way that it will tell a story to others reading the tech support call notes and knowledge base.
  • Develop a strong technical and business understanding of our locating applications and mobile resources.
  • Add a personal touch to the support engagement
  • Perform incident triage and forward difficult issues to the next level support specialist.
  • Maintain ownership of incidents until resolved or escalated for further research.
  • Learn and perform computer hardware troubleshooting and repairs.
  • Develop a strong understanding of Stake Center Locating policies, user requirements, and processes
  • Work individually and with a team to solve technical problems while communicating trending issues and best practices
  • Collaborate with leadership to improve skill sets and career development opportunities
Educational Requirements
  • High school diploma or equivalent (Required)
  • Associate degree (Appreciated)
Qualifications
  • Ability to deliver superior customer service
  • Sound organizational skills
  • Excellent oral/written communication skills
  • Microsoft Office products experience.
  • A+ and Network certifications a plus

This job description has been reviewed to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Supervisors as deemed appropriate may assign additional functions and requirements.

  • Greensboro, United States Integrity Consulting Full time

    Job Description:Seeking a Tier 2 Help Desk Analyst for 100% onsite permanent position in Greensboro, NC.As the Tier 2 Help Desk Analyst, you will be expected to resolve T2 level help desk tickets and escalations from the help desk team. Expected support requests include but are not limited to; servers, workstations, copiers/printers, email flow, and vendor...


  • Greensboro, United States Stake Center Locating Full time

    Job DescriptionJob DescriptionThe Stake Center Locating IT Department has an opportunity in Greensboro, NC for a fantastic team player who enjoys a challenge, and is technically minded! Responsibilities Build ongoing relationships with users in local offices, remote offices, and in the field. Answer incoming support inquiries via various channels (Chat,...

  • Help Desk Tier II

    2 weeks ago


    Greensboro, United States CRG Full time

    IT Help Desk, Tier II Location: Greensboro, NC (100% Onsite) Pay Rate: $50,000Responsibilities: Build ongoing relationships with users in local offices, remote offices, and in the field. Answer incoming support inquiries via various channels (Chat, phone, email, etc.) Log every call with enough detail to fully describe the events of the call, in a way that...

  • Help Desk Tier II

    1 day ago


    Greensboro, United States CRG Full time

    IT Help Desk, Tier II Location: Greensboro, NC (100% Onsite) Pay Rate: $50,000Responsibilities: Build ongoing relationships with users in local offices, remote offices, and in the field. Answer incoming support inquiries via various channels (Chat, phone, email, etc.) Log every call with enough detail to fully describe the events of the call, in a way that...


  • Greensboro, United States GeekBox IT Full time

    About GeekBox IT:GeekBox IT is a dynamic and client-focused company committed to providing tailored IT solutions and co-managed services. We specialize in crafting personalized technology strategies that not only resolve immediate technical issues but also anticipate future needs. Our team in Greensboro, NC is growing, and we are seeking a skilled IT Support...


  • Greensboro, United States GeekBox IT Full time

    About GeekBox IT:GeekBox IT is a dynamic and client-focused company committed to providing tailored IT solutions and co-managed services. We specialize in crafting personalized technology strategies that not only resolve immediate technical issues but also anticipate future needs. Our team in Greensboro, NC is growing, and we are seeking a skilled IT Support...


  • Greensboro, United States GeekBox IT Full time

    About GeekBox IT:GeekBox IT is a dynamic and client-focused company committed to providing tailored IT solutions and co-managed services. We specialize in crafting personalized technology strategies that not only resolve immediate technical issues but also anticipate future needs. Our team in Greensboro, NC is growing, and we are seeking a skilled IT Support...


  • Greensboro, United States GeekBox IT Full time

    About GeekBox IT:GeekBox IT is a dynamic and client-focused company committed to providing tailored IT solutions and co-managed services. We specialize in crafting personalized technology strategies that not only resolve immediate technical issues but also anticipate future needs. Our team in Greensboro, NC is growing, and we are seeking a skilled IT Support...


  • Greensboro, United States Cone Health Full time

    Cone Health in Greensboro, North Carolina is seeking CRNAs in inpatient and/or outpatient practice settings, offering an appealing variety of full time and part time schedules.Join our well established, close-knit team! Compensation is competitive and includes a $30,000 sign-on bonus. Opportunity for relocation assistance.Facilities seeking CRNAs:Moses Cone...


  • Greensboro, United States Cone Health Full time

    LeBauer Gastroenterology is a growing practice in Greensboro, NC, is seeking a BE/BC Gastroenterologist. We have a thriving referral base along with our own ambulatory endoscopy center on site.   Cone Health LeBauer Gastroenterology | Greensboro, NC | Cone Health: Hospital-affiliated practice that a part of a large multi-specialty group, Cone Health...


  • Greensboro, United States Cone Health Full time

    LeBauer Gastroenterology is a growing practice in Greensboro, NC, is seeking a BE/BC Gastroenterologist. We have a thriving referral base along with our own ambulatory endoscopy center on site.   Cone Health LeBauer Gastroenterology | Greensboro, NC | Cone Health: Hospital-affiliated practice that a part of a large multi-specialty group, Cone Health...


  • Greensboro, NC, United States Cone Health Full time

    in Greensboro, North Carolina is seeking CRNAs in inpatient and/or outpatient practice settings, offering an appealing variety of full time and part time schedules. Join our well established, close-knit team! Compensation is competitive and includes a $30,000 sign-on bonus. Opportunity for relocation assistance. Facilities seeking CRNAs: Moses Cone...


  • Greensboro, United States The Curare Group Full time

    Physician owned multispecialty group in Greensboro, NC is seeking an Internal Medicine physician This is a 100% outpatient position. Currently recruiting a physician due to growth. The group offers a competitive financial guarantee and a comprehensive fringe benefit package during the first year with the group. Shareholdership is offered after 1 - 2 years....


  • Greensboro, NC, United States Cone Health Full time

    LeBauer Gastroenterology is a growing practice in Greensboro, NC, is seeking a BE/BC Gastroenterologist. We have a thriving referral base along with our own ambulatory endoscopy center on site. Hospital-affiliated practice that a part of a large multi-specialty group, Cone Health Medical Group, a division of Cone Health . 14 Gastroenterologists 7...


  • Greensboro, United States Sunbelt Staffing Full time

    Job DescriptionJob DescriptionMinimum 1+ years imaging experience required.Job Title: Ultrasound TechLocation: Greensboro, NCSchedule: Day Shift, 4x9-Hour (07:30 - 17:00)Weekends: No weekendsOn-Call: No callFloat: Required as neededEquipment: EPIC, Samsung Hera W10, Samsung RS 85 PrestigeCertifications: RDMS-OB with MFM experience, BLS certification...


  • Greensboro, United States Radiology Partners Full time

    General information Job Title Body Radiologist- Greensboro, NC Functional Area Clinical - Body City Greensboro Work Location Type Hybrid State NC Employment Type Full-time (30+ hrs/week)/FULLTIME Description & Requirements Position Description & Requirements PRACTICE OVERVIEW Greensboro Radiology is seeking a full-time Body Imager to...


  • Greensboro, United States Radiology Partners Full time

    POSITION SUMMARY Greensboro Radiology is seeking a full-time, fellowship-trained General Radiologist to support our growing practice in Greensboro NC. All aspects of General imaging. A desire to work in a collaborative environment with the local surgeons, pathologists and oncologists is required. Greensboro Radiology is seeking a full-time, Genera...


  • Greensboro, United States Radiology Partners Full time

    POSITION SUMMARY Greensboro Radiology is seeking a full-time, fellowship-trained General Radiologist to support our growing practice in Greensboro NC. All aspects of General imaging. A desire to work in a collaborative environment with the local surgeons, pathologists and oncologists is required. Greensboro Radiology is seeking a full-time, Genera...


  • Greensboro, United States The Curare Group Full time

    Lucrative opportunity for Total Joint Orthopedic surgeon to join established group with easy access to research triangle and Greensboro NC. This is an 11 physician and two APP group with state of the art facility in a city of about 50,000+ population. Be in Greensboro NC in 45 minutes or Durham NC in an hour for major metro amenities while being in a market...

  • Travel Nurse RN

    5 days ago


    Greensboro, United States Travel Nurse Across America Full time

    Travel Nurse Across America is seeking a qualified Progressive care unit RN needed for travel nurse assignment in Greensboro, NC. This assignment is in a Traveler-friendly facility and offers excellent pay, benefits, bonus opportunity, travel reimbursement, all licenses and certifications paid and more! Minimum 1-2 years’ experience required.Requirements*:...