Application-Production Support Analyst

3 weeks ago

Chicago, United States Rose International Full time

Date Posted: 05/09/2024

Hiring Organization: Rose International

Position Number: 463795

Job Title: Application-Production Support Analyst

Job Location: Chicago, IL, USA, 60604

Work Model: Hybrid

Employment Type: Temporary

Estimated Duration (In months): 7

Min Hourly Rate ($): 50.00

Max Hourly Rate ($): 55.00

Must Have Skills/Attributes: Agile, API, Application Support, Banking/Financial, DevOps, Production Support, Site Reliability Engineering (SRE)


Job Description


**Only those lawfully authorized to work in the designated country associated with the position will be considered. **


**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **


***Only qualified Application-Production Support Analyst candidates located in the Chicago, IL area will be considered due to the position requiring an onsite presence***


The client is seeking a qualified Application-Production Support Analyst to lead production stability effort by preventing production issue and improve production stability.


Skills / experience:

• 5-6 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams

• Support experience with multi-channel applications (web, mobile, API, etc.)

• Good to have past experience under DevOps or SRE role

• Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies

• Experience working on projects in an Agile/XP environment

• Experience using at least some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.js, Node.js/JavaScript, Oracle PL/SQL

• Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast-paced environment

• The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back

• Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical clients facing applications

• Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients


Application-Production Support Analyst Responsibilities:

• Track /Manage Incidents /Change /Problems for assigned applications

• Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches

• Identify measures to improve applications stability and availability to improve support service delivery

• Develop to become a Subject Matter Expert for assigned application domain

• Troubleshoot production issues through monitoring and log analysis

• Attend regular meetings with Project/Development teams to discuss production issues for prioritization, fixes and release

• Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation

• Help ensure compliance with all audit requirements including change control procedures and data security

• Manage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts

• Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues

• Responsible to attend on-call, after office hours including weekend to support High and Critical production issues

• Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found


Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.


California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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