Technical Support Specialist

Found in: Appcast US C2 - 3 weeks ago


Alexandria, United States Convergenz Full time

SECRET Clearance REQUIRED: Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs in a CLASSIFIED environment. Performs problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems. Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites. Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements. Provides expert and second tier technical support for the installation and repair of complex systems and outages. Reviews system and configurations to ensure successful implementation of services into production. Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair. Partners with developers and engineers to reduce reoccurring incidents. Provides consultative assistance during off hours as needed. Assist in developing continuous process improvement for support tools, troubleshooting techniques. Collaborate and assist R&D in the testing and optimization of product support techniques and tools. Communicate to appropriate internal personnel of issues at a particular account? Determine the effectiveness of known solutions for the reported problem and apply these solutions as required. Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist. Determine the troubleshooting workflow and organize support priorities. Determine severity and complexity of a reported issue and escalate to the appropriate specialist. Provides training to customers.



  • Alexandria, United States Convergenz Full time

    SECRET Clearance REQUIRED: Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs in a CLASSIFIED environment. Performs problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature...


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    Found in: Dice One Red US C2 - 2 weeks ago


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    Found in: beBee S US - 3 weeks ago


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    Found in: beBee jobs US - 2 weeks ago


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    Found in: beBee jobs US - 3 weeks ago


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    Found in: Careerbuilder One Red US C2 - 7 days ago


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    Found in: Appcast Linkedin GBL C2 - 1 week ago


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    Found in: Appcast US C2 - 1 week ago


    Alexandria, United States Addison Group Full time

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    Found in: beBee S US - 3 weeks ago


    Alexandria, United States Knute Nelson Full time

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    2 weeks ago


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    Found in: beBee jobs US - 2 weeks ago


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