IT Support Specialist with Security Clearance

3 weeks ago


Alexandria VA United States SPA Full time
Overview Systems Planning and Analysis, Inc
(SPA) delivers high-impact, technical solutions to complex national security issues
With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad
Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter
Come work with the best We offer opportunity, unique challenges, and clear-sighted commitment to the mission
SPA: Objective
Responsive
Trusted
The SPA Information Technology (IT) Department consists of over 30 IT professionals across the full spectrum of IT disciplines: end user support, systems administration, network operations, cybersecurity, classified systems administration, and policy & compliance
The End User Services Team provides critical day-to-day operational maintenance, software installation, and end-user services
It offers great opportunities for those who are starting their IT career and those looking to build their qualifications and experience:
• Opportunity to obtain a DoD security clearance.
• Opportunities for advancement to other parts of IT Department.
• Generous professional education and certification benefits.
• Hybrid remote work opportunities (after an indoctrination period)
Responsibilities The IT Support Specialist, as part of the End User Services Team, will perform day-to-day operational maintenance, installation, and support of end user laptops and workstations
The IT Support Specialist will perform troubleshooting of hardware and software, and work with other members of the IT team on any complex issues they cannot resolve independently
They will monitor the Help Desk including e-mail requests, answering telephone calls, and ticket management
The End User Services team members also help to safeguard the network against unauthorized infiltration, modification, destruction or disclosure
The candidate will implement, enforce, and communicate security policies or plans for data, software applications, hardware, and telecommunications, and may research, evaluate, test, recommend, communicate and implement new security software or devices
Qualifications Required Qualifications:
• High school diploma.
• 2 - 4+ years of IT support / help desk experience in a Windows/AD environment
• Experience working in Microsoft Office programs and Windows 10 desktop operating systems, OS imaging and deployment utilities such as BMC Client Management, SCCM, or ManageEngine.
• Ability to lift 25 pounds.
• U.S
citizenship is required; must be eligible to obtain and maintain a DoD security clearance
Desired Qualifications:
• College credit or Information Technology (IT) technical coursework.
• One or more of the following professional certifications: A+ CE, Network+ CE, Security+ CE, Microsoft Associate.
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