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Area Customer Service Coordinator.Managed Services Onsite

2 months ago

Raritan, United States Metasys Technologies Full time

Area Customer Service Coordinator
Raritan, NJ (onsite)
Potential to convert to perm

Overview:
This position supports daily operations, implementations, expansions, and administration of Managed Services Accounts. The role involves commuting to various sites, starting with training at Johnson & Johnson.

Responsibilities:

  • Support daily operations for contracted services at customer accounts.
  • Assist with process improvement, procedural testing, and compliance.
  • Support implementation of new accounts and service expansions.
  • Onboard new team members and cross-train peers.
  • Develop and maintain Site Procedure Guides and share best practices.
  • Inspect site services and ensure compliance with safety standards.
  • Provide customer support and feedback through surveys.
  • Travel to different accounts as needed.

Requirements:

  • High school diploma plus 12 months of related work experience; post-secondary education preferred.
  • Ability to lift up to 50 pounds; assistance available.
  • Valid, violation-free driver s license and reliable transportation.
  • Intermediate skills in common software applications.
  • Ability to adapt to changing situations and work in a team environment.
  • Basic math skills and problem-solving abilities.
  • Strong communication skills and proficiency in Microsoft applications.
  • Ability to perform repetitive tasks and maintain quality standards.
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.