Account Specialist
1 month ago
LabCorp is seeking a highly skilled Account Specialist to join our Customer Service team in Raritan, NJ. This role will work closely with physician offices, hospital laboratories, and internal customers to ensure timely and accurate resolution of client requests and inquiries.
The Account Specialist will provide product education, handle a wide range of questions, and deliver a world-class customer experience. Key responsibilities include:
- Acting as a liaison between LabCorp and clients/patients
- Resolving routine customer requests via inbound, outbound calls, or the internet
- Providing courteous, friendly, and professional customer service
- Qualifying and establishing new customers requesting LabCorp's products and services
- Working in multiple databases to research complex issues and questions
- Notifying clients of test results in a timely and accurate manner
- Reviewing test forms for accuracy and reporting discrepancies
- Participating in activities designed to improve customer satisfaction and business performance
Requirements include:
- High School Diploma or GED equivalent
- Associate's degree highly desired
- Previous experience in a customer service role, preferably in a call center
- Prior experience in the healthcare industry, such as a physician's office or hospital
- Proficient with Microsoft Office programs
- Experience with Laboratory Information Systems preferred
LabCorp offers a comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off, and flexible time off. We are an Equal Opportunity Employer and welcome applications from diverse candidates.
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