Information Technology Support Engineer

6 days ago

Bethesda, United States Fidelis Security Full time

At Fidelis Security, our mission is to protect the world’s most sensitive data by providing organizations with a robust, comprehensive portfolio of products, services, and expertise to combat today’s sophisticated and advanced security threats while preventing data breaches. Both our commercial enterprise and government customers around the globe can face advanced threats with confidence with our Network Defense and Forensics Services, delivered by an elite team of security professionals and our award-winning Fidelis XPS™ Advanced Threat Defense Products, which provide visibility and control over the entire threat life cycle.


The Opportunity:

We are looking for an IT Support Engineer who will be responsible for the operation, maintenance, and support of Fidelis Corporate IT systems and assist with the IT support of the Fidelis user base.


Responsibilities:

  • Work with EIS team and Fidelis users as needed both remotely and onsite in Bethesda, MD main office as needed
  • Troubleshooting an array of IT issues daily
  • Manage laptop inventory from returned and newly issued systems for Fidelis users
  • Work with team members to ensure laptops are provisioned with proper software and management tools
  • Respond to IT trouble tickets to resolve Fidelis user issues
  • Repair and upgrade Fidelis laptops and systems as needed (e.g. RAM updates, battery replacements, etc.)
  • Perform software builds/re-builds on PCs and laptops as required.
  • Providing support on Microsoft based software packages and other operating systems to Fidelis users
  • Taking ownership of user problems and being proactive when dealing with issues
  • Support the EIS onboarding and offboarding processes for new hires and separated users
  • Managing tickets, completing service requests such as password resets, VPN token assignments, ticket related submissions
  • Technical training/support as needed, support in training new staff members
  • Work with other internal teams to accomplish service delivery as needed, both EIS team and other departments
  • Onsite support of Fidelis assets located at Rockville co location facility to support refreshes and maintenance as needed


Basic Qualifications:

  • Proficiency with Microsoft Windows OS varieties
  • Working understanding of Apple MacOS, Linux
  • Ability to do basic IT repair services
  • Excellent communication and teamwork skills
  • Problem solving and ability to work independently
  • Basic IT security processes such as patching procedures and vulnerability management


Desired Skill:

  • Proficiency with Microsoft Operating systems and major software applications
  • Knowledge of computer hardware, peripherals, and minor break / fix tasks
  • Ability to work independently, manage user level expectations on their IT related problems
  • Understanding of IT support triage, assisting of users and working with help desk systems
  • High School Diploma or equivalent
  • IT Security experience helpful
  • Certifications in Systems Administration, i.e. A+. Security+, related certifications in Information Technology, CCNA, VMware, etc. preferred but not requiredBachelor (4-year) degree, with a technical major, such as engineering or computer science preferred but not required

3 to 5-year system or network administration experience preferred but not required

  • Cloud Migration Application Support Engineer

    4 weeks ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a highly skilled Cloud Migration Application Support Specialist to join our team at General Dynamics Information Technology. As a Cloud Migration Application Support Specialist, you will play a critical role in ensuring the smooth migration of applications to the cloud, providing technical expertise and support to our customers.Key...

  • Information Technology Support Engineer

    3 weeks ago

    Bethesda, United States Fidelis Security Full time

    At Fidelis Security, our mission is to protect the world’s most sensitive data by providing organizations with a robust, comprehensive portfolio of products, services, and expertise to combat today’s sophisticated and advanced security threats while preventing data breaches. Both our commercial enterprise and government customers around the globe can...

  • Information Technology Systems Engineer

    3 weeks ago

    Bethesda, Maryland, United States B.F. Saul Company Full time

    About B.F. Saul CompanyB.F. Saul Company is a leading privately-owned real estate company in the United States, founded in 1892. Our success is built on a commitment to exacting standards and a deep understanding of the marketplace.Job SummaryThe Information Technology Systems Engineer will support our network, servers, and end-user computing environment in...

  • Cloud Migration Application Support Specialist

    1 month ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a highly skilled Cloud Migration Application Support Specialist to join our team at General Dynamics Information Technology. As a Cloud Migration Application Support Specialist, you will play a critical role in ensuring the smooth migration of applications to the cloud, providing expert-level support to our customers and internal...

  • Customer Service Support Specialist

    1 month ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Summary:We are seeking a highly skilled Customer Service Support Specialist to join our team at General Dynamics Information Technology. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their systems are running smoothly and efficiently.Key Responsibilities:Provide...

  • Software Engineer SME

    3 weeks ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Software Engineer SME Job DescriptionAt General Dynamics Information Technology, we're seeking a highly skilled Software Engineer SME to join our team. As a key member of our software engineering team, you will play a critical role in designing, developing, and deploying software systems that meet the needs of our customers.Key Responsibilities:Collaborate...

  • Software Engineer SME

    2 weeks ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: Software Engineer SMESeize your opportunity to make a meaningful impact as a Software Engineer SME supporting customer activities. General Dynamics Information Technology (GDIT) is your place to make a difference and grow a rewarding career.At GDIT, people are our differentiator. As a Software Engineer SME, you will help ensure today is safe and...

  • IT Support Specialist

    4 weeks ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: IT Customer Service Support SpecialistTransform technology into opportunity as an IT Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.Job Summary:We are seeking a highly skilled IT Customer Service Support Specialist to join our team. As a key member of our team,...

  • Cloud Systems Engineer

    4 weeks ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: Cloud Systems EngineerWe are seeking a highly skilled Cloud Systems Engineer to join our team at General Dynamics Information Technology (GDIT). As a Cloud Systems Engineer, you will play a critical role in supporting customer activities and ensuring the security and integrity of our cloud-based systems.Key Responsibilities:Participate in...

  • IT Customer Service Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: IT Customer Service Support SpecialistTransform technology into opportunity as an IT Customer Service Support Specialist with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how...

  • Test Engineer

    3 weeks ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: Test EngineerSeize your opportunity to make a meaningful impact as a Test Engineer supporting customer activities. At General Dynamics Information Technology, we value our employees and strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Key Responsibilities:Work with a team of testers and...

  • IT Customer Service Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: IT Customer Service Support SpecialistTransform technology into opportunity as an IT Customer Service Support Specialist with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how...

  • AWS Cloud Systems Engineer

    3 weeks ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: AWS Cloud Systems EngineerAt General Dynamics Information Technology, we are seeking a highly skilled AWS Cloud Systems Engineer to join our team. As a key member of our team, you will play a critical role in designing, implementing, and maintaining secure and scalable cloud infrastructure for our clients.Key Responsibilities:Design and implement...

  • AWS Cloud Systems Engineer

    2 weeks ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: AWS Cloud Systems EngineerGeneral Dynamics Information Technology (GDIT) is seeking an experienced AWS Cloud Systems Engineer to join our team. As a key member of our cloud engineering team, you will be responsible for designing, implementing, and maintaining scalable and secure cloud-based systems on Amazon Web Services (AWS).Key...

  • AWS Cloud Systems Engineer

    3 weeks ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: AWS Cloud Systems EngineerGeneral Dynamics Information Technology (GDIT) is seeking an experienced AWS Cloud Systems Engineer to join our team. As a key member of our cloud engineering team, you will be responsible for designing, implementing, and maintaining scalable and secure cloud-based systems on Amazon Web Services (AWS).Key...

  • Test Engineer

    3 weeks ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job DescriptionAs a Test Engineer at General Dynamics Information Technology, you will play a critical role in ensuring the quality and reliability of our software solutions. We are seeking a highly skilled and experienced professional to join our team and contribute to the development and execution of test plans, test cases, and automated test...

  • Help Desk Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a highly skilled Help Desk Tier I/Customer Service Support Specialist to join our team at General Dynamics Information Technology. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first contact and incident...

  • Customer Service Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: Customer Service Support SpecialistTransform technology into opportunity as a Customer Service Support Specialist with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies...

  • Cloud Systems Engineer

    4 weeks ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: Cloud Systems Engineer - TS/SCI with PolygraphWe are seeking a highly skilled Cloud Systems Engineer to join our team at General Dynamics Information Technology. As a Cloud Systems Engineer, you will play a critical role in designing, implementing, and maintaining cloud-based systems for our clients.Key Responsibilities:Design and implement...

  • Customer Service Support Specialist

    1 month ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job DescriptionJob Title: Customer Service Support SpecialistJob Summary:We are seeking a highly skilled Customer Service Support Specialist to join our team at General Dynamics Information Technology. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT systems and...