Current jobs related to Global Service Operations Manager - Pewaukee - CFR Engines Inc.

  • Global Service Operations Manager

    2 months ago

    pewaukee, United States CFR Engines Inc. Full time

    Are you ready to take your career to the next level? CFR Engines, Inc. is a leading global manufacturer known for its commitment to innovation, quality, reliability, and excellence in the petroleum fuel testing sector. We take pride in our cutting-edge technology and dedication to delivering top-notch, American-made products to our customers worldwide. As we...

  • Global Service Operations Manager

    3 months ago

    pewaukee, United States CFR Engines Inc. Full time

    Are you ready to take your career to the next level? CFR Engines, Inc. is a leading global manufacturer known for its commitment to innovation, quality, reliability, and excellence in the petroleum fuel testing sector. We take pride in our cutting-edge technology and dedication to delivering top-notch, American-made products to our customers worldwide. As we...

  • Global Service Operations Director

    4 weeks ago

    Pewaukee, Wisconsin, United States CFR Engines Inc. Full time

    Take your career to the next level at CFR Engines Inc., a leading global manufacturer of petroleum fuel testing solutions. We are seeking a highly skilled Global Service Operations Manager to join our team in Pewaukee, WI.This role will be an integral part of our team, responsible for planning, structuring, organizing, and executing the global field service...

  • Global Service Director

    1 week ago

    Pewaukee, Wisconsin, United States Northstone, Inc. Full time

    Job Description At Northstone, Inc., we're seeking a highly skilled Global Service Manager to lead our global field service strategy. This role requires a seasoned professional with experience in managing teams of technical support specialists and service operations on a global basis. Salary: $120,000 - $180,000 per annum, depending on location and...

  • Compliance Manager

    1 week ago

    Pewaukee, Wisconsin, United States Ontech Talent Full time

    Job DescriptionAs a Compliance Manager - Global Trade Operations at Ontech Talent, you will be responsible for overseeing the organization's global trade activities and ensuring compliance with all applicable laws, regulations, standards, policies, and procedures. Your expertise in U.S. export/import regulations and global trade compliance will be essential...

  • Global Service Director

    4 weeks ago

    Pewaukee, Wisconsin, United States Northstone, Inc. Full time

    At Northstone, Inc., we are seeking a highly skilled Global Service Director to join our team. This is an exciting opportunity for an experienced professional to lead our global field service strategy and drive excellence in customer experience.Job Overview:The Global Service Director will be responsible for developing and implementing scalable service...

  • Global Business Development Executive

    5 days ago

    Pewaukee, Wisconsin, United States WHR Global Full time

    About WHR GlobalAt WHR Global, we pride ourselves on being an independently owned global organization with a distinguished reputation in the relocation industry. Our commitment to sustainability and social responsibility sets us apart, and we're seeking like-minded professionals to join our team.Job SummaryWe're seeking a highly motivated Global Sales...

  • Service Operations Leader

    1 week ago

    Pewaukee, Wisconsin, United States Northstone, Inc. Full time

    Job Summary We're looking for an experienced Service Operations Leader to join our team at Northstone, Inc. As a key member of our global field service team, you'll be responsible for leading the planning, structure, organization, and execution of our global field service strategy. This includes developing and implementing policies, procedures, and service...

  • International Field Service Manager

    7 days ago

    Pewaukee, Wisconsin, United States Northstone, Inc. Full time

    About the Role Northstone, Inc. is seeking an International Field Service Manager to lead our global field service strategy. This role requires a highly skilled professional with experience in managing teams of technical support specialists and service operations on a global basis. Salary Range: $140,000 - $200,000 per annum, depending on location and...

  • Global Trade Compliance Director

    5 days ago

    Pewaukee, Wisconsin, United States Ontech Talent Full time

    Job OverviewThe estimated salary for this role is $120,000 - $180,000 per annum. We are seeking a skilled Global Trade Compliance Manager to join our team at Ontech Talent. As a key member of our organization, you will be responsible for managing global trade activities and ensuring compliance with all applicable laws and regulations.Key...

  • Coffee Service Operations Manager

    4 days ago

    Pewaukee, Wisconsin, United States DAIOHS U.S.A., INC. Full time

    Job DescriptionThe Operations Supervisor will be responsible for managing daily operations, including ensuring all Service Technicians are loaded and ready to start service calls on time each morning, overseeing proper completion of all end-of-day paperwork by Route Drivers and Service Technicians, and setting clear daily equipment repair objectives for...

  • Global Trade Compliance Specialist

    7 days ago

    Pewaukee, Wisconsin, United States Ontech Talent Full time

    Job OverviewOntech Talent is seeking an experienced Global Trade Compliance Manager to oversee the organization's global trade activities and ensure compliance with all applicable laws, regulations, standards, policies, and procedures. As a key member of our team, you will be responsible for managing CSRD, ESG, CDP, and other global compliance projects. Your...

  • Service Center Operations Manager

    4 weeks ago

    Pewaukee, Wisconsin, United States Valvoline Instant Oil Change Full time

    Overview:At Valvoline Instant Oil Change, we're on a mission to deliver top-notch service and exceptional customer experiences. As a Service Center Operations Manager, you'll play a vital role in driving our success by growing customer counts, attracting new guests, and developing direct reports.Estimated Salary:$65,000 - $85,000 per year.About Us:Ivy Lane...

  • Operations Coordinator

    4 weeks ago

    Pewaukee, Wisconsin, United States Hobart Service Full time

    Job OverviewWe are seeking a skilled Operations Coordinator to join our team at Hobart Service. This role is responsible for providing exceptional customer service, scheduling service calls, and maintaining accurate records.About the CompanyHobart Service has been a trusted source for Commercial Food Equipment Service Solutions for over 125 years. We have a...

  • Relocation Solutions Specialist

    5 days ago

    Pewaukee, Wisconsin, United States WHR Global Full time

    Company OverviewWHR Global is a renowned leader in the global mobility industry, committed to advancing lives forward by providing exceptional relocation services. Our award-winning culture fosters a supportive team environment where everyone is dedicated to delivering white-glove service to our clients and their employees.SalaryWe offer a competitive salary...

  • International Trade Expert

    7 days ago

    Pewaukee, Wisconsin, United States Ontech Talent Full time

    About the RoleWe are seeking a highly skilled Global Trade Compliance Specialist to join our team at Ontech Talent. The successful candidate will be responsible for providing technical expertise and leadership for global trade compliance on a worldwide basis. Your expertise in U.S. export/import regulations and global trade compliance will be essential in...

  • Logistics Operations Associate

    5 days ago

    Pewaukee, Wisconsin, United States Spee-Dee Delivery Service Full time

    Job OverviewWe are looking for a Logistics Operations Associate to join our team at Spee-Dee Delivery Service, Inc. In this role, you will be responsible for coordinating logistics operations, ensuring the efficient flow of goods, and maintaining a high level of customer satisfaction.Estimated Annual Salary: $40,000 - $50,000 based on experience and...

  • Clinical Operations Coordinator

    2 weeks ago

    Pewaukee, Wisconsin, United States BioLife Plasma Services Full time

    At BioLife Plasma Services, we believe that every day presents an opportunity to make a positive impact on the lives of others. As a Medical Support Specialist (Plasma Center Nurse), you will be part of a team that is committed to delivering exceptional service and quality in everything we do.Key Responsibilities:Determine donor eligibility, including proper...

  • International Trade Policy Manager

    7 days ago

    Pewaukee, Wisconsin, United States Ontech Talent Full time

    About the RoleWe offer a competitive salary of $150,000 - $200,000 per annum. As a Global Trade Compliance Manager at Ontech Talent, you will play a crucial role in shaping our company's global trade strategy. Your primary responsibility will be to develop, implement, and maintain policies and procedures that ensure compliance with all applicable laws and...

  • Sales and Service Operations Expert

    4 weeks ago

    Pewaukee, Wisconsin, United States Heartland Business Systems LLC Full time

    Job Title: Sales and Service Operations ExpertWe are seeking an experienced Sales and Service Operations Expert to join our team at Heartland Business Systems LLC.Job Description:The ideal candidate will be responsible for introducing product offerings throughout the entire sales process to established accounts, ensuring quality of work and excellent...

Global Service Operations Manager

3 months ago

Pewaukee, United States CFR Engines Inc. Full time

Are you ready to take your career to the next level? CFR Engines, Inc. is a leading global manufacturer known for its commitment to innovation, quality, reliability, and excellence in the petroleum fuel testing sector. We take pride in our cutting-edge technology and dedication to delivering top-notch, American-made products to our customers worldwide. As we continue to grow and diversify, we are seeking a highly skilled and motivated Global Service Operations Manager to join our team in Pewaukee, WI


As a Global Service Operations Manager, you'll be an integral part of our team, responsible for the planning, structure, organization, and execution of the global field service strategy including the development of common global service performance standards and working with the service team to train, retain, and support their personal development. Join us and be part of a company where innovation thrives alongside tradition as we go above and beyond every day to meet the evolving needs of our industry.


Why CFR Engines?

At CFR, we believe in fostering a culture where every team member feels valued, supported, and inspired to thrive. When you join CFR you can expect to receive a competitive compensation package, flexible schedule, and a dynamic work environment where innovation thrives alongside tradition.


Key Responsibilities:

Establish scalable and effective service models, best practices, procedures, methodologies and standards to help decrease resolution time and increase quality of response.

Create clear, measurable metrics and goals to ensure the support team is delivering world class service in every customer interaction via all channels (i.e. email, phone, chat, in person).

Establish consistent escalation paths for customer support/service issues for efficient and effective resolution across multiple departments and segments.

Provide leadership to ensure product performance inquiries and warranty issues are managed efficiently and are of the highest quality.

Manage all field support activities ensuring timely resolution of service support needs.

Establish rhythms for CFR’s Global Service team and Channel Partner service team meetings focusing on best practice sharing and validation of common and consistent global service methodology and practices.

Establish strong relationships with customers by managing escalated customer support/ satisfaction concerns and proactively communicating with key customer contacts.

Maintain awareness of technician skillsets and technical abilities to create and manage development plans, ensuring a culture of excellence and exceptional customer experience.

Coordinate with manufacturing and engineering to resolve problems which are beyond service technicians’ experience or training.

Identify, assess, and report market trends and competitive intelligence.

Support service objectives through participation in professional and trade organizations.

Promote Environmental, Health, & Safety (EHS) objectives across the field service team to ensure adherence to legal, regulatory and company policies.


What We're Looking For:

Education: Bachelors degree in service management, business administration, engineering or related field required.

Experience: Minimum of 5 years managing a global team of technical support specialists and service operations.

Software: Proficiency in using tools and software for service management such as CRM, ERP, or ITSM systems. High level of proficiency in Excel and PowerPoint. Functional knowledge of other MS Office applications.

Travel: Ability to travel domestically and internationally, sometimes with little advance notice (~25%).

Effective Communication: Ability to communicate persuasively with diverse audiences both verbally, in writing, over the phone, and in a presentation

Intercultural Sensitivity: Able to adapt to different cultures, preferences, and expectations of customers globally

Leadership: Ability to direct, mentor, and grow a diverse team

Interpersonal Skills: Ability to effectively communicate and coordinate across organizational and cultural boundaries

Data Analysis: Ability to make sound decisions on suitability and effectiveness of corrective and preventive actions


Comprehensive Benefits:

Health Insurance: Competitive medical, dental, and vision insurance plans for you and your family. Some fully employer paid

Life Insurance: Secure your future and your loved ones with our robust life insurance coverage.

Disability Insurance: Protect your source of income if you miss extended time from work.

Paid Time Off (PTO): Enjoy extra time off work with our generous PTO policy. We value work-life balance and offer 10 paid holidays to ensure our employees have time to spend with family and friends.

401(k) Retirement Savings Plan: Save for your future with our 401(k) retirement savings plan with employer match.

And so much more: We believe in fostering camaraderie and building connections beyond the daily grind which is why we organize monthly events and celebrate employee achievements to bring our team closer together.


If you’re looking for a collaborative role where you are encouraged to grow, we want to hear from you Apply today to become a Global Service Operations Manger at CFR and start a fulfilling career journey at a leader in the energy industry.


Join a team where productivity meets accountability, commitment drives success, and excellence is our standard