Service Desk

2 weeks ago


Tucson, United States Apex Systems Full time

Job Title: Service Desk

Location: Phoenix, AZ (Hybrid Remote: Monday – Wednesday Onsite / Thursday & Friday Remote)

Pay Rate: $18 - $22/hr

Contract Duration: 18 months on W2

Required Experience:

  • 2+ years of experience working in a service desk or customer service environment
  • Minimum 1 year technical support experience
  • Minimum 1 year phone support experience
  • Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager)
  • Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS
  • Bachelor’s or Associates degree in Information Technology or a related field is a plus CompTIA, ITIL, KCS and Microsoft certifications are a plus

Desired Skills:

  • Desktop support
  • Software support
  • Troubleshoot application
  • SCCM
  • Remedy
  • ServiceNow


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