Front Desk Agent

2 months ago

Tucson, United States Wyndham Westward Look Grand R&Spa Full time

Job Summary:

We are looking for your friendly face to join the Front Office team. Our Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Front Desk Agent

    2 months ago

    Tucson, United States Aimbridge Hospitality Full time

    Part-Time PM Front Desk, $15/hr. (3 pm-11 pm) Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary respo Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent

    4 weeks ago

    Tucson, United States Hacienda Del Sol Resort Full time

    Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the foothills of the Catalina Mountains in Tucson, Arizona. Featuring scenic guest rooms, exquisite dining options, and rejuvenating Spa services delivered with Forbes rated service. If you have a passion for great service, we would love to consider you to join our team of...

  • Front Desk Agent

    5 days ago

    Tucson, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Wyndham Westward Look Grand R&Spa [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    1 week ago

    Tucson, Arizona, United States Courtyard Tucson Airport Full time

    Job Summary:Part-Time PM Front Desk, $15/hr. (3pm-11pm)As a Front Desk Agent at Courtyard Tucson Airport, you will be responsible for providing exceptional guest service, registering guests, and handling room reservations. You will also be responsible for maintaining a clean and organized front desk area, handling guest inquiries, and providing information...

  • Front Desk Agent

    5 months ago

    Tucson, United States Hotel Resource Full time

    **Other** **Front Desk Agent - Hotel** Front Desk Agent - Hotel Onin Staffing Tucson AZ **Front Desk Agent - Hotel** **Company:** Onin Staffing **Location:** US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No **Requirements:** **Job Requirements** The Front Desk Agent working with the...

  • Hotel Front Desk Agent

    4 weeks ago

    Tucson, Arizona, United States LPT Retail Management Services Full time

    Job Title: Hotel Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at LPT Retail Management Services, LLC. As a Hotel Front Desk Agent, you will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth and efficient check-in and check-out...

  • Front Desk Agent

    5 months ago

    Tucson, United States Ashford Hospitality Prime Full time

    What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know h Front Desk, Agent, Reservations

  • Front Desk Agent

    4 weeks ago

    Tucson, Arizona, United States Courtyard Tucson Airport Full time

    Job Summary:As a Front Desk Agent at Courtyard Tucson Airport, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and enjoyable stay. You will be responsible for registering guests, handling room assignments, and resolving any issues that may arise during their stay.Responsibilities:Provide...

  • Front Desk Agent

    1 day ago

    Tucson, Arizona, United States Courtyard Tucson Airport Full time

    Job SummaryPart-Time PM Front Desk, $15/hr. (3pm-11pm)As a Front Desk Agent at Courtyard Tucson Airport, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations. Your primary responsibilities will include:Key ResponsibilitiesRegistering guests and ensuring a smooth check-in processProviding...

  • Front Desk Agent

    6 days ago

    Tucson, Arizona, United States HEI Hotels and Resorts Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Westin La Paloma Resort & Spa in Tucson. As a Front Desk Agent, you will be responsible for providing exceptional guest service by fielding all guest issues and requests received by telephone.Key Responsibilities Promptly answer telephone calls and greet...

  • Front Desk Agent

    4 weeks ago

    Tucson, Arizona, United States Hotel Resource Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Resource. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth and enjoyable stay for our...

  • Front Desk Representative

    2 weeks ago

    Tucson, Arizona, United States Remington Full time

    Job Title: Front Desk AgentWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Remington. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless check-in and check-out experience.Key Responsibilities:Check guests in...

  • Front Desk Representative

    4 weeks ago

    Tucson, Arizona, United States Aimbridge Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a skilled and friendly Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience.Key Responsibilities:Greet and register guests in a professional and welcoming...

  • Front Desk Agent

    4 months ago

    Tucson, United States Remington Full time

    Job DescriptionWhat you will be doingGreet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or...

  • Front Desk Agent

    1 week ago

    Tucson, Arizona, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers. This role requires a friendly and welcoming demeanor, with a focus on delivering outstanding customer experiences.Key Responsibilities:Register guests and process check-ins and...

  • Front Desk Representative

    2 weeks ago

    Tucson, Arizona, United States Courtyard Tucson Airport Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Tucson Airport. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key Responsibilities:Register guests and process check-ins and check-outs in a...

  • Front Desk Representative

    2 weeks ago

    Tucson, Arizona, United States Prism Hospitality, LP Full time

    ### Job Title: Part-Time Front Desk Agent ### Job Summary: We are seeking a highly skilled and customer-focused Part-Time Front Desk Agent to join our team at Prism Hospitality, LP. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience. ### Key...

  • Front Desk Agent

    4 weeks ago

    Tucson, United States HYATT Hotels Full time

    Summary: At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people's lives. Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than...

  • Front Desk Agent

    4 weeks ago

    Tucson, United States HYATT Hotels Full time

    Summary: At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people's lives. Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than...

  • Front Desk Representative

    3 weeks ago

    Tucson, Arizona, United States Wyndham Westward Look Grand R&Spa Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Wyndham Westward Look Grand R&Spa. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Responsibilities:Guest Registration: Register guests in a friendly and...