Customer Success Representative

3 weeks ago


Austin, United States NewPoint Media Group Full time

NewPoint Media Group (NPMG) is a leading provider of hyper-local real estate advertising services across the United States. At NPMG, we are committed to helping real estate agents as strategic marketing partners, enabling them to become the agent-of-choice in their local market(s).


NPMG is growing We are looking for a talented, self-driven Customer Success Representative (CSR). CSRs are responsible for communicating with current clients, organizing client materials, client onboarding, quarterbacking market distribution strategies, and maintaining a consistent client experience.


The right candidate possesses strong communication, leadership, project management, organizational, and time management skills. The ideal candidate enjoys analyzing information and tracking the many details involved in sales, operations, and client relationship management and is also able to think through complex problems.


What you’ll do:

  • Work cross functionally with our Sales and Production teams
  • Develop client relationships and understanding of their business needs
  • Organize and drive territory specific administrative tasks
  • Onboard new clients into the NPMG Advertising System
  • Collaborate with Sales on territory specific strategies
  • Provide exceptional customer service
  • Grow renewal rates and reduce client churn
  • Support clients as their first line of communication via inbound and outbound calls, emails, and texts
  • Coordinate client resolution of service related incidents


What you’ll bring:

  • 1+ years' experience as CSR or similar role
  • Ability to identify, grow and retain engaged clients
  • High degree of ownership and dedication to work quickly and accurately in a changing environment
  • Focused, reliable and a responsible self-starter that can self-manage with strong critical problem-solving skills
  • Ability to stay organized and handle a lot on your plate
  • Ability to work with sales partners to help cultivate client growth or resolution
  • Proficiency with HubSpot CRM platform
  • Competence in Excel, Google Sheets, and Gmail


Preferred but not required:

  • Real Estate knowledge or experience
  • College Degree


Job Type: Full-time, on location


Salary: $50,000.00 per year


Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Schedule:

  • Monday to Friday


Ability to Commute:

  • West Lake Hills, TX 78746 (Required)



  • Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionThe Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you...


  • Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionThe Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you...


  • Austin, United States STN Inc Full time

    The Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you must be proficient in building...


  • Austin, United States STN Inc Full time

    The Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you must be proficient in building...


  • Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionThe Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you...


  • Austin, United States BrainCheck Inc. Full time

    Job DescriptionJob DescriptionAbout the CompanyWorking at BrainCheck means you are a critical component of a diverse team of mission-driven entrepreneurs creating the future of healthcare. What we do matters because we make a tangible impact on the lives of very real people. At our core, we are a Mission-Driven Company.BrainCheck has built an end-to-end...


  • Austin, United States BrainCheck Inc. Full time

    Job DescriptionJob DescriptionAbout the CompanyWorking at BrainCheck means you are a critical component of a diverse team of mission-driven entrepreneurs creating the future of healthcare. What we do matters because we make a tangible impact on the lives of very real people. At our core, we are a Mission-Driven Company.BrainCheck has built an end-to-end...


  • Austin, United States NewPoint Media Group Full time

    NewPoint Media Group (NPMG) is a leading provider of hyper-local real estate advertising services across the United States. At NPMG, we are committed to helping real estate agents as strategic marketing partners, enabling them to become the agent-of-choice in their local market(s).NPMG is growing!! We are looking for a talented, self-driven Customer Success...


  • Austin, United States International Biomedical Full time

    **Customer Success Representative - Level 2** **Company Overview**: International Biomedical is located in Northeast Austin and is a leading supplier of innovative medical products to the global marketplace. We design and manufacture a wide range of medical device solutions from Neonatal Transport units to Glucose and Blood Gas Monitoring systems. Our...

  • Vp of Customer Success

    24 hours ago


    Austin, United States Billd Full time

    **About Billd** Billd is a fast-growing fintech company looking to disrupt the $1.4 trillion dollar construction industry. We offer industry-leading payment and financial products to empower our customers, the subcontractor. We are the first and only champion of the subcontractor, supporting entrepreneurs and the businesses that build our country. We’re...


  • Austin, United States SADA Full time

    Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need to keep a...


  • Austin, United States SADA Full time

    Join SADA as a Customer Success ManagerYour Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need to keep a...


  • Austin, United States SADA Full time

    Job DescriptionJob DescriptionJoin SADA as a Customer Success ManagerYour Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success...

  • Customer Success

    1 month ago


    Austin, United States Rex Full time

    **Why Elite Players Join Rex Tech** Elite players join Rex Tech to: empower working people with better tech, be a part of a no-BS hardcore tech business with American/Texan ideals, and build a ridiculously valuable enterprise. **Background On Rex Tech** Built ground-up multiple startups, all thematically within the real estate space. 6+ generating revenue...


  • Austin, United States Kahoot! Full time

    Join the Kahoot! team as a Customer Success Renewal Manager and be part of our mission to make learning awesome! As a Customer Success Renewal Manager, you will play a critical role in ensuring the success and satisfaction of our valued customers_ The_ Customer Success Renewal Manager_ reports to the Team lead Customer Success and will work with amazing...


  • Austin, United States Showpad Full time

    **Principal Customer Success Manager** **Location**: This role is to be based either in Chicago where the role will require 2 days a week in office or from one of our hub locations in Austin or Boston **About Showpad** Founded in 2011, Showpad is the world's leading Enablement Operating System (eOS). We align Sales and Marketing teams around impactful...


  • Austin, United States Kahoot! Full time

    Job DescriptionJob DescriptionJoin the Kahoot! team as a Customer Success Renewal Manager and be part of our mission to make learning awesome! As a Customer Success Renewal Manager, you will play a critical role in ensuring the success and satisfaction of our valued customersThe Customer Success Renewal Manager reports to the Team lead Customer Success and...


  • Austin, United States Kahoot! Full time

    Job DescriptionJob DescriptionJoin the Kahoot! team as a Customer Success Renewal Manager and be part of our mission to make learning awesome! As a Customer Success Renewal Manager, you will play a critical role in ensuring the success and satisfaction of our valued customersThe Customer Success Renewal Manager reports to the Team lead Customer Success and...

  • VP of Customer Success

    18 hours ago


    Austin, United States SpyCloud Full time

    VP of Customer Success - AmericasLocation: Austin | Remote Reporting to : SVP, Customer Success Company Mission : SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud's solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and...


  • Austin, United States SpyCloud Full time

    VP of Customer Success - Americas Location: Austin | Remote Reporting to : SVP, Customer Success Company Mission :SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and...