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Customer Success Renewal Manager

4 months ago

Austin, United States Kahoot! Full time
Job DescriptionJob Description

Join the Kahoot team as a Customer Success Renewal Manager and be part of our mission to make learning awesome As a Customer Success Renewal Manager, you will play a critical role in ensuring the success and satisfaction of our valued customers

The Customer Success Renewal Manager reports to the Team lead Customer Success and will work with amazing colleagues at our office based in Austin, Texas, USA.

About Kahoot
The Kahoot Group is on a mission to make learning awesome We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot’s vision is to build the leading learning platform in the world. Since launch, Kahoot has hosted hundreds of millions of learning sessions with more than 9 billion participants (non-unique) in more than 200 countries and regions. The Kahoot Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us at kahoot.com, and let’s play

Our Krew

At the Kahoot Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 500 employees representing over 50 different nationalities, we’re a diverse and fun bunch of people We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day.

We are driven by our mission and guided by our values: playful, curious and inclusive.

If you talk to anyone working in the Kahoot Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.

The Customer Success Renewal Manager is responsible for the full life cycle management of Kahoot at Schools, Americas customers. This role is crucial in ensuring high renewal rates, identifying growth opportunities within existing accounts, and maintaining strong, value-driven customer relationships.

Responsibilities:

    • Responsible for all components of renewal management and development of expansion opportunities within the Kahoot at Schools, Americas customer segment.
    • Deliver on 90%+ annual subscription renewals, while developing and implementing the account strategies and relationships needed to maximize account expansion, upsell and cross-selling opportunities.
    • Collaborate with customers to understand their needs and negotiate renewal terms and pricing, while ensuring alignment with company goals
    • Ensure that customers receive timely, friendly and data-based communications regarding upcoming renewals and growth opportunities.
    • Identify and proactively act upon areas for growth opportunity or churn intervention within the customer segment.
    • Utilize HubSpot (CRM) and/or other BI tools to maintain an accurate renewal pipeline to forecast renewal revenue, identify growth opportunities within existing accounts and report on the impact of renewal & expansion initiatives.
    • Develop a deep understanding of the products, customer needs and competitive landscape to drive value-based conversations and lead effective demo and renewal meetings.
    • Collaborate with other members of the Customer Success team to support successful renewal and expansion of strategic accounts.
    • Work closely with other key functions such as Sales, Marketing, Support and Product to deliver timely, successful renewals at scale and drive growth across the customer segment.

Requirements

      • Minimum 2 years of relevant work experience in sales, account management, customer success or similar roles.
      • Ability to analyze and develop actionable plans from large data sets.
      • Strong understanding of the complexities of the SaaS world and how to ensure customers have a successful journey and experience.
      • Experience with and understanding of K12 and/or Higher Education procurement and budgeting process preferred.
      • Proven track record in communicating with decision makers and other key stakeholders
      • Self-driven, and proactive at identifying and executing on opportunities
      • Excellent presentation and communication skills.
      • Ability to thrive and ambition to outperform in a fast-growing environment.
      • Team player with ability to work in a distributed and international environment.

Benefits

  • A competitive compensation package
  • Health, dental and vision insurance plans
  • 401k plan
  • Hybrid work set up
  • Flexible working
  • Buddy program
  • Social and company events (virtual and in person)
  • A diverse, friendly and international environment
  • Paid parental leave
  • Broadband and phone contributions