Customer Success

2 months ago

Austin, United States Rex Full time

**Why Elite Players Join Rex Tech**

Elite players join Rex Tech to: empower working people with better tech, be a part of a no-BS hardcore tech business with American/Texan ideals, and build a ridiculously valuable enterprise.

**Background On Rex Tech**

Built ground-up multiple startups, all thematically within the real estate space. 6+ generating revenue with over $2B in assets being served and 13,000+ homes.

**Rex Tech Mission Is To Empower People**

Rex's technology initiatives empower working people underserved by tech. The products help small business owners, property managers, and vendors make payments, find insurance, route work efficiently, and more.
- 3+yrs building Customer Success/Support functions; early stage thru growth.
- Salesperson cloaked as customer success, growing product usage, and revenue via upsell, cross-sell, renewals, and most importantly a world-class experience.
- Process-driven ability to handle multiple customers while synthesizing common pain points and improvements. Gets in field with users to gather intel, drive feedback loops.
- Knows the best marketing is a great product experience. Collaborate closely to align the product roadmap with customer/user needs, ensuring ongoing relevance and value.
- Strong customer empathy, anticipating improvements ahead of the customer/user. Strong communicator with engineering/product team.
- Harness customer relationships to create compelling case studies, secure referrals, and generate positive reviews.
- Stay abreast of industry trends, best practices, and the competitive landscape. Leverage this knowledge to provide strategic guidance and advice to customers.
- Excellence onboarding/training, then driving customer success across multiple channels, eg ticketing systems, online communities, live chat, and direct messaging platforms.
- Facilitate Quarterly Business Reviews (QBRs) with key stakeholders from medium-sized accounts, driving strategic discussions and identifying opportunities for mutual growth.

**Compensation & Requirements**
- Compensation commensurate with skill set with a bias toward equity to ensure shareholder alignment, hunger, and “skin in the game.”
- Realize life’s short; determined to make biggest impact.
- Work from home, living locally in Austin (within 30 miles of downtown) for community purposes. Open to remote on an exception basis.
- You understand entrepreneurship is no game for the thin-skinned. The book, “Hard Thing About Hard Things,” describes a leader vomiting from stress/anxiety. Hard, smart, long work is the norm. No guts, no glory. No pain, no gain. All in, or out.

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