Customer Success Representative

4 weeks ago

Austin, United States BrainCheck Inc. Full time
Job DescriptionJob DescriptionAbout the Company

Working at BrainCheck means you are a critical component of a diverse team of mission-driven entrepreneurs creating the future of healthcare. What we do matters because we make a tangible impact on the lives of very real people. At our core, we are a Mission-Driven Company.

BrainCheck has built an end-to-end cognitive assessment and cognitive care management platform, which enables primary care doctors to provide cognitive healthcare to patients who previously required referral to a neuro-specialist.  Our platform is deployed at hundreds of private practices nationally, as well as at some of the most innovative enterprise health systems.

The company is funded by world-class VCs and has recently raised its Series B.  Our team of 50 is based in Houston and Austin Texas, and we employ a hybrid-remote model to foster a fun and flexible work culture.


About the Role

BrainCheck is committed to providing top-quality onboarding and customer support. We are seeking a self-motivated Customer Success Representative who will be an expert in our product and services to provide solutions for our customer base. This role reports to the Director of Customer Success and will work closely with new and existing customers to ensure key measurables for adoption and retention.

 

Duties and Responsibilities

  • Conduct training and onboarding programs for new customers.
  • Provide ongoing support for BrainCheck customers.
  • Develop a deep understanding of our customers - where they excel, where they struggle, what makes them tick, and how we can help them.
  • Monitor the health of customer accounts by evaluating key metrics and highlighting potential risk
  • Work closely and effectively with cross-functional teams including sales, marketing and engineering.
  • Document all support interactions and resolutions in Salesforce.com
  • Manage bi-directional communication for all open cases in a timely and efficient manner including follow-ups with customers, team members, and engineers.
  • When appropriate, create well-written and researched bug tickets or feature requests
  • Look for upsell opportunities
 

About you

  • You are a great communicator - in person and in writing - and a great listener.
  • Ability to create content/emails designed to help customers. 
  • Desire to deliver a great customer experience.
  • A genuine appreciation for the joy of helping someone solve a problem.
  • Patience in dealing with customers who are very short on time and may lack technical skills.
  • Curiosity to find root causes instead of simply solving the immediate problem.
  • Team player who is truly passionate about software and technology.
  • Strong drive for success, self-motivation, and work ethic.
  • Experience using Salesforce is preferred but not required.
  • Experience in the medical field is preferred but not required.
  • 4 year college degree preferred.
 Why You’ll Love It at BrainCheck
  • We are a fast growing, dynamic company with a culture of fun because we play just as hard as we work
  • We provide coaching and mentorship and opportunities for promotion from within
  • We provide generous medical, dental, and vision coverage for full-time employees and their dependents and flexible time off
  • We’re an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Powered by JazzHR

EWQF4bLx5O

  • Wireless Customer Success Representative

    4 weeks ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionThe Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you...

  • Wireless Customer Success Representative

    4 weeks ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionThe Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you...

  • Wireless Customer Success Representative

    4 weeks ago

    Austin, United States STN Inc Full time

    The Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you must be proficient in building...

  • Wireless Customer Success Representative

    3 weeks ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionThe Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you...

  • Wireless Customer Success Representative

    2 weeks ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionThe Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you...

  • Wireless Customer Success Representative

    5 days ago

    Austin, Texas, United States STN, inc. Full time

    Job DescriptionJob DescriptionThe Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you...

  • Wireless Customer Success Representative

    2 weeks ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionThe Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you...

  • Wireless Customer Success Representative

    3 weeks ago

    Austin, United States STN Inc Full time

    The Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you must be proficient in building...

  • Wireless Customer Success Representative

    5 days ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionThe Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you...

  • Customer Success Representative

    4 days ago

    Austin, United States NewPointMedia Group Full time

    NewPoint Media Group (NPMG) is a leading provider of hyper-local real estate advertising services across the United States. At NPMG, we are committed to helping real estate agents as strategic marketing partners, enabling them to become the agent-of-choice in their local market(s).NPMG is growing!!! We are looking for a talented, self-driven Customer Success...

  • Customer Success Representative

    1 week ago

    Austin, United States NewPoint Media Group Full time

    NewPoint Media Group (NPMG) is a leading provider of hyper-local real estate advertising services across the United States. At NPMG, we are committed to helping real estate agents as strategic marketing partners, enabling them to become the agent-of-choice in their local market(s).NPMG is growing!!! We are looking for a talented, self-driven Customer Success...

  • Customer Success Representative

    7 days ago

    Austin, United States NewPoint Media Group Full time

    NewPoint Media Group (NPMG) is a leading provider of hyper-local real estate advertising services across the United States. At NPMG, we are committed to helping real estate agents as strategic marketing partners, enabling them to become the agent-of-choice in their local market(s).NPMG is growing!!! We are looking for a talented, self-driven Customer Success...

  • Customer Success Representative Level 2

    3 weeks ago

    Austin, United States International Biomedical Full time

    **Customer Success Representative - Level 2** **Company Overview**: International Biomedical is located in Northeast Austin and is a leading supplier of innovative medical products to the global marketplace. We design and manufacture a wide range of medical device solutions from Neonatal Transport units to Glucose and Blood Gas Monitoring systems. Our...

  • Vp of Customer Success

    3 weeks ago

    Austin, United States Billd Full time

    **About Billd** Billd is a fast-growing fintech company looking to disrupt the $1.4 trillion dollar construction industry. We offer industry-leading payment and financial products to empower our customers, the subcontractor. We are the first and only champion of the subcontractor, supporting entrepreneurs and the businesses that build our country. We’re...

  • Vp of Customer Success

    4 days ago

    Austin, United States Billd Full time

    **About Billd** Billd is a fast-growing fintech company looking to disrupt the $1.4 trillion dollar construction industry. We offer industry-leading payment and financial products to empower our customers, the subcontractor. We are the first and only champion of the subcontractor, supporting entrepreneurs and the businesses that build our country. We’re...

  • Manager, Customer Success

    2 weeks ago

    Austin, United States MongoDB Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • VP of Customer Success

    6 days ago

    Austin, United States Billd Full time

    About Billd Billd is a fast-growing fintech company looking to disrupt the $1.4 trillion dollar construction industry. We offer industry-leading payment and financial products to empower our customers, the subcontractor. We are the first and only champion of the subcontractor, supporting entrepreneurs and the businesses that build our country. We’re...

  • Customer Success Manager

    2 weeks ago

    Austin, United States SADA Full time

    Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need to keep a...

  • VP of Customer Success

    2 weeks ago

    Austin, United States Billd Full time

    Job DescriptionJob DescriptionSalary: About BilldBilld is a fast-growing fintech company looking to disrupt the $1.4 trillion dollar construction industry. We offer industry-leading payment and financial products to empower our customers, the subcontractor. We are the first and only champion of the subcontractor, supporting entrepreneurs and the businesses...

  • VP of Customer Success

    4 days ago

    Austin, United States Billd Full time

    Job DescriptionJob DescriptionSalary: About BilldBilld is a fast-growing fintech company looking to disrupt the $1.4 trillion dollar construction industry. We offer industry-leading payment and financial products to empower our customers, the subcontractor. We are the first and only champion of the subcontractor, supporting entrepreneurs and the businesses...