Senior Processing Specialist

Found in: Talent US C2 - 2 weeks ago

Marietta, United States Fiserv Full time

We are seeking self-motivated, collaborative, intellectually curious professionals with a strong work ethic to join our team. Our "grow from within" philosophy will prepare you for your next career move within Fiserv. Our Finance department has a tremendous success record and is high profile, interfacing and influencing at the highest levels. You must have influential communication skills with an ability to efficiently communicate the finance story. Our Finance leaders constantly guide our business to increase profitability. Requirements for consideration may include; a Finance or Accounting related degree, Finance/Accounting experience, highly effective data analysis skills, modeling experience is a plus with high proficiency in Excel.

Full-Time Financial Analyst, Staff Accountant, Sr. Financial Analyst, Sr. Staff Accountant, Manager and Director. 5-10%, varies by role

Responsibilities

Requisition ID R-10327513 Date posted 04/15/2024 City Marietta State/Region Georgia Country United States Remote Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Processing Specialist

About The Team

Join the TRS Resolutions Department, a pivotal unit within TRS Recovery Services and TeleCheck Services, LLC, where precision and due process in handling consumer disputes and inquiries are at the heart of what we do.

What You Will Do:

Conduct thorough research and investigations to resolve disputes, fraud, chargebacks, and complaints under the guidelines of the FDCPA and FCRA.

Communicate findings to consumers through well-crafted correspondences.

Collaborate with multiple teams and relationship managers to ensure cohesive operations and effective resolution of issues.

Manage and triage documentation from various channels to appropriate teams.

Organize caseloads to prioritize and address tasks timely and efficiently.

What You Will Need To Have:

High school diploma or GED.

Familiarity with banking, association rules and regulations, especially in collections and resolutions.

Strong written communication skills with a firm grasp of relevant rules and regulations.

Basic typing and arithmetic skills.

Proven analytical and research capabilities.

What Would Be Great To Have:

Salesforce knowledge.

Case management and production expertise.

Tools You'll Use:

General computer applications, Salesforce, and specialized case management software.

#LI-JI1

#LI-Onsite

This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.


Benefits

Medical, Vision and Dental Benefits

Comprehensive benefit plans to suit your unique needs

Fuel Your Life Wellness Program

Resources to elevate your well-being

401k, Employee Stock Purchase Plans and Incentives & Bonuses

When Fiserv performs well, so does your financial health

Employee Resource Groups

Celebrating inclusion in the workplace

Paid Time Away

Providing the time off to manage personal needs

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