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Lead Business Execution Consultant

2 months ago

Salt Lake City, United States WELLS FARGO BANK Full time
Why Wells Fargo:

This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" in the U.S. At Wells Fargo, we support employees' career aspirations and growth. We're proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace.

We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.

About this role:

Wells Fargo is seeking a Lead Business Execution Consultant/Product Owner for the Escalated Complaints Safety Net suite of data science models and processes. This individual contributor will directly improve customer experiences and reduce the Enterprise's costs of high-risk complaints. The highly visible and mature Automated Complaints and Enterprise Solutions (ACES) team operates within the Customer Excellence Data and Analytics (CEDA) Voice of Customer Advanced Listening (VoCAL) organization.

In this role, you will:
  • Collaborate and consult with Business and Data Science leaders to drive strategic initiatives.
  • Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives.
  • Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate.
  • Review strategic approaches and effectiveness of support function and business performance.
  • Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations.
  • Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.
  • Influence, guide and lead less experienced Strategy and Execution staff within the group.
Required Qualifications:
  • 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
  • Expertise translating business objectives into well-refined Data Science technical requirements and agile stories.
  • Product Management & Agile SDLC experience.
  • Knowledge and understanding of Machine Learning (ML)/AI technologies and Model Development.
  • Proven track record of owning and delivering end-to-end complex, integrated technological products.
  • Roadmap and backlog development experience.
  • Expert-level communication, including developing presentations, slides, interacting with senior leadership, etc.
  • Comfortable navigating a highly matrixed organization with often conflicting objectives.
  • Experience working in a highly regulated industry.
Job Expectations:
  • This position is not eligible for Visa sponsorship.
  • Ability to work on site per Wells Fargo's standard operating model in one of the listed locations (3 days on-site, 2 days remote).
Posting Locations:
  • CHARLOTTE, NC
  • MINNEAPOLIS, MN (SHOREVIEW)
  • WEST DES MOINES, IA
  • PHOENIX/CHANDLER, AZ
  • DALLAS/IRVING, TX
  • ST. LOUIS, MO
  • SALT LAKE CITY, UT
  • SAN ANTONIO, TX
  • SIOUX FALLS, SD
The Chief Operating Office Functions adhere to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.

Posting End Date:
3 Sep 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.