Call Center Representative

3 weeks ago

Des Moines, United States EMC Insurance Companies Full time

At EMC, you'll put your skills to good use as an important member of our team. You can count on gaining valuable experience while contributing to the company's success. EMC strives to hire and retain the best people by engaging, developing and rewarding employees.

**This position is required to work in-office at the Des Moines EMCNL location**

Summary:

Responds to customer inquiries and service requests. Researches and provides solutions to problems and escalates complex requests. Documents calls through Call Manager system. Assists agents with quotes and sales illustrations.

Essential Functions:

Responds to agent, policyowner, and employer client telephone, website and email inquiries regarding in-force policies, including policy administration and policy benefits

Prepares in-force universal life illustrations and annuity settlement option illustrations for the agent and/or policyowner

Prepares proposals as requested by agents for new sales, conversions of existing business and annuity settlement options

Obtains appropriate information to answer inquiries and provide illustrations using various systems and marketing materials

Ensures proper documentation of all communication with agents, policyowners and employer clients utilizing the online Call Manager system

Responds to agent telephone and email inquiries regarding new business applications, sales illustrations or potential applicants for underwriting

Escalates complex questions or requests as needed

Completes daily accounting transactions on existing EMCNL and United policies including premium payments through automated workflow system and reconciliation of lockbox payments received on automated daily report

Reviews, verifies and mails automatic system checks including single premium immediate annuity (SPIA) payments and direct deposits

Reviews, processes and provides written correspondence regarding mode changes, address changes and termination of coverage on existing workplace policies on LifePRO administration and automated workflow systems

Processes various service requests including policy loans, dividend withdrawals and routine policy changes at time of notification

Collaborates with team and management to improve customer service levels

Completes assigned trainings and reviews procedures, marketing materials, and scheduled trainings to build knowledge of company processes and products such as LifePRO policy administration, DocView, Call Manager systems and agent distribution systems

Education & Experience:

High school diploma or equivalency

Associate’s degree, with business or marketing customer service-related courses preferred

Two years of experience working with life, annuity or financial services or related experience

Experience working in a call center, customer service, or similar environment preferred

LOMA coursework and Associate Customer Service designations preferred

Knowledge, Skills & Abilities:

Good knowledge of state insurance and IRS regulations preferred

Good understanding of life insurance industry products and procedures

Accurate data entry and ten-key by touch skills

Ability to file alpha and numeric information accurately

Good math and bookkeeping skills

Strong verbal and written communication skills

Strong organizational and customer service skills

Ability to work in a fast-paced and team environment

Ability to maintain confidentiality

To learn more about why you’re gonna love it here, watch the video below.

  • Call Center Representative

    2 weeks ago

    Des Moines, United States Randstad North America, Inc. Full time

    - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not Call Center, Representative, Technology, Staffing

  • Call Center Representative

    3 days ago

    Des Moines, United States Rose International Full time

    Date Posted: 05/10/2024 Hiring Organization: Rose International Position Number: 463869 Job Title: Call Center Representative Job Location: Des Moines, IA, USA, 50319 Work Model: Onsite Shift: Days Mon - Fri 8-5 Employment Type: Temporary Estimated Duration (In months): 6 Min Hourly Rate ($): 16.00 Max Hourly Rate ($): 16.00 Must Have...

  • Call Center Coordinator

    3 weeks ago

    Des Moines, United States Ladco Inc. Full time

    TWC Services Inc., an industry-leading HVAC-R service company with multiple locations across the United States, is looking for High Energy individuals to join our growing team! We're actively recruiting team members who can bring experience in Coordinating and Dispatching to our service-focused team. This dynamic position offers unique insights and...

  • Call Center

    6 days ago

    Des Moines, United States Strategic Staffing Solutions Full time

    Job Title: Quality Assurance Administrator Duration: 6 Month contract; chance to extend/convert to full time. Location: WEST DES MOINES, IA (HYBRID) Industry: Financial IndustryRequired Qualifications:Attention to detailCall center management experiencePrevious experience working with web-based quality tracking systems. Moderate proficiency in Excel, Word,...

  • Call Center

    4 days ago

    Des Moines, United States Strategic Staffing Solutions Full time

    Job Title: Quality Assurance Administrator Duration: 6 Month contract; chance to extend/convert to full time. Location: WEST DES MOINES, IA (HYBRID) Industry: Financial Industry Required Qualifications: Attention to detail Call center management experience Previous experience working with web-based quality tracking systems. Moderate proficiency in...

  • Call Center

    6 days ago

    Des Moines, United States Strategic Staffing Solutions Full time

    Job Title: Quality Assurance Administrator Duration: 6 Month contract; chance to extend/convert to full time. Location: WEST DES MOINES, IA (HYBRID) Industry: Financial IndustryRequired Qualifications:Attention to detailCall center management experiencePrevious experience working with web-based quality tracking systems. Moderate proficiency in Excel, Word,...

  • Call Center

    3 days ago

    Des Moines, United States Strategic Staffing Solutions Full time

    Job Title: Quality Assurance Administrator Duration: 6 Month contract; chance to extend/convert to full time. Location: WEST DES MOINES, IA (HYBRID) Industry: Financial Industry Required Qualifications: Attention to detail Call center management experience Previous experience working with web-based quality tracking systems. Moderate proficiency in Excel,...

  • Virtual Call Center Agent

    1 hour ago

    Des Moines, United States Dynata Full time

    *Applicants must reside in Iowa to qualify Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely! We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer...

  • Customer Service Representative

    7 days ago

    Des Moines, United States Palmer Group Full time

    Job DescriptionJob DescriptionOur established Des Moines client is seeking a Customer Service Representative to join their team on a temporary-to-hire basis. If you have call center experience and are dependable, apply today!Responsibilities:Work in a fast-paced call center environmentResearch information and communicate to customersProvide quotes to...

  • Technical Sales Representative

    1 month ago

    Des Moines, United States Critical Facilities Technology Full time

    Job DescriptionJob DescriptionGeneral DescriptionA mission critical consulting company is seeking a self-driven salesperson with a background inone of the following skillsets: sales, electrical engineering, mechanical engineering, constructionmanagement, project management, electrical or mechanical equipment distribution. Position willinvolve sales and sales...

  • Box Office Attendant| Iowa Events Center

    1 month ago

    Des Moines, Iowa, United States teamworkonline Full time

    OverviewTicket Office Representative is a part time, on call per event employee who is responsible for the processing and distribution of ticket sales in an accurate and timely manner at all Iowa Events Center facilities. Responsible for providing accurate information to the general public, addressing any concerns and is committed to superior customer...

  • Customer Service Representative

    7 days ago

    Des Moines, United States Mom's Meals Full time

    Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Customer Service Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting...

  • Lead Customer Care Representative

    6 days ago

    Des Moines, United States Mom's Meals Full time

    The Lead Customer Service Representative is responsible for assisting the supervisor on the Support team with improving Representative and team performance, providing support to Representatives during new hire training, handling escalated phone calls, reship requests, and supporting the Customer Care Representatives. This position will be in office (Ankeny...

  • Lead Customer Care Representative

    7 days ago

    Des Moines, United States Mom's Meals Full time

    Position Summary The Lead Customer Service Representative is responsible for assisting the supervisor on the Support team with improving Representative and team performance, providing support to Representatives during new hire training, handling escalated phone calls, reship requests, and supporting the Customer Care Representatives. This position will be in...

  • Customer Support Representative

    2 weeks ago

    West Des Moines, United States Aureon Full time

    Job Responsibilities: Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contactincluding information and resolution achievedis logged in the...

  • Bilingual Customer Service Representative

    7 days ago

    Des Moines, United States Mom's Meals Full time

    The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. Position Responsibilities may include, but not limited to Handle inbound and outbound...

  • Bilingual Customer Service Representative

    1 week ago

    Des Moines, United States Mom's Meals, a PurFoods Company Full time

    Job DescriptionPosition SummaryThe Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.Position Responsibilities may include, but not limited...

  • Sales Development Representative

    4 days ago

    Des Moines, United States Navigate Wellbeing Solutions Full time

    Sales Development Representative (SDR)Department – MarketingManager – Manager, Demand GenerationNon-ExemptWe are Navigate! A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. They’re the reason...

  • Sales Development Representative

    6 days ago

    Des Moines, Iowa, United States Navigate Wellbeing Solutions Full time

    Sales Development Representative (SDR)Department – MarketingManager – Manager, Demand GenerationNon-ExemptWe are Navigate A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. They're the reason...

  • Customer Service Representatives

    7 days ago

    Des Moines, United States Carddebtguide Full time

    ****Customer Service Representative**** Premier Performance | Des Moines , IA 50301 Posted **12 Days Ago** **Job Description** JB Autosports is looking for its next customer service enthusiast to join our team as a Customer Service Representative. Customer Service Representatives are responsible for providing high quality customer service to our external...