Customer Service Representatives

4 weeks ago

Des Moines, United States Carddebtguide Full time

****Customer Service Representative****

Premier Performance | Des Moines , IA 50301 Posted **12 Days Ago**

**Job Description**

JB Autosports is looking for its next customer service enthusiast to join our team as a Customer Service Representative. Customer Service Representatives are responsible for providing high quality customer service to our external customers via providing information in response to inquiries about products, pricing, and other product related questions. They also manage and resolve customer general questions and problems, complaints, or concerns, as well as process orders received from customers through phone, email, internet and fax. Finally, they also work with other departments to resolve customers questions or issues, and work with business partners to determine product availability, shipping pricing, problems, and tracking. Where youll spend your time: * Provide customers with answers to inquiries

* Resolve customers problems or concerns by following company policy and using good judgment

* Confer with customers by telephone, and email to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiries

* Take or enter orders, cancel orders, track orders, or obtain details of complaints

* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

* Process orders received through the phone, email, fax, or the internet

* Work with internal departments and external business partners to resolve customer issues

* Enters accurate order notes that communicate actions and results

* Demonstrates good judgment, tact, and diplomacy in dealing with customers, both external and internal

* Other duties and responsibilities as needed. You have/possess: * High school diploma or equivalent required

* 1-2 years of demonstrated customer service experience in a call center environment taking incoming calls over the phone (preferred)

* Mechanically inclined with intermediate to advanced mechanical knowledge in small compact car performance (preferred)

* Ability to work weekends with some availability during the week

* Competencies below are typical company competencies, but can be higher or lower based on position:

* Communication listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus, and fosters two-way communication

* Achievement Oriented focusing your efforts on achieving high quality results

* Passion for Teamwork work with others to help them achieve their personal and organizational goals. You celebrate your wins with others, celebrate others wins and successes, and realize when the company falls short, you fall short and look for ways to succeed

* Exemplify Integrity treating others fairly, honestly, and respectfully; furthering the integrity of the organization and its relationships of trust within your own teams, customers, and the broader community; maintains ethical principles even in the most challenging circumstances * Must be able to adhere to attendance policies and requirements. We have: * A team of automotive enthusiasts who have a drive for customer service and sales, as well as leadership who have passion for the off-road industry, are driven, successful, and willing to help mentor and teach those who have the same passion

* Full time benefits include: medical, dental, vision, company paid life, short-term disability, two weeks of PTO your first year, paid holidays, employee discounts, and more...

* All employees are eligible for company provided Life insurance, Employee Assistance Program, discounts on products, and 401(k) plan participation (after 90 days with immediate vesting). Your work environment: * Must be able to work at a desk and have extended periods of sitting/standing

* Requires repetitive movement and repeating the same physical or mental activities

* Requires ability to talk and speak through the telephone

* Requires speaking / reading English. Aftermarket Performance Group (APG) is a fast-growing leader in the automotive aftermarket industry. The company is made up of multiple divisions focused on the wholesale distributor and direct-to-consumer segments within diesel performance (Premier Performance Products), Jeep and off-road (Northridge4x4), compact performance (RallySport Direct, JB Autosports, and GrimmSpeed), and gas segment (Stage 3 Motorsports).

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