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IT Systems Specialist

2 months ago

Reno, United States Washoe County School District Full time

SUMMARY DESCRIPTION

Under general direction, provides system management functions using a variety of technologies and tools. Provides general IT support including infrastructure, workstations, printers, and system applications for the district. Incumbent performs related work as required.

EXEMPLARY DUTIES/RESPONSIBILITIES

Performs network management/help desk functions using a variety of tools including remote access, Microsoft Management Console, and network monitoring; follows all IT documentation and standards provided by IT and the Washoe County School District; performs all tasks assigned within the Systems Center Configuration Manager; performs administration of Active Directory, Exchange/Outlook, DHCP, DNS, user accounts, including password changes and end user support; performs general infrastructure troubleshooting/monitoring; works with cross-functional teams that oversee all desktop changes district-wide; develops and maintains excellent working relationships with all IT customers, while providing exceptional customer service; and performs hardware diagnosis and repair of laptop and desktop computers as needed.

EMPLOYMENT STANDARDS FOR NON-WCSD EMPLOYEE APPLICANTS

Education/Experience: Any combination equivalent to education and experience that could likely provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:

1. Equivalent to a bachelor's degree from an accredited college or university, with major course work in Computer Science or a related field, and one year of professional experience working in an equivalent job function in a Microsoft Domain/Exchange environment.

OR

2. Two years of professional experience working in an equivalent job function in a Microsoft Domain/Exchange environment.

AND

Possession of a MCTS (Microsoft Certified Technology Specialist) and/or a MCSA (Microsoft Certified Systems Administrator) and/or a CCNA (Certified Cisco Network Administrator) certification.

OR

3. Five years of professional experience working in an equivalent job function in a Microsoft Domain/Exchange environment.

EMPLOYMENT STANDARDS FOR WASHOE COUNTY SCHOOL DISTRICT EMPLOYEE APPLICANTS

Position held as a Technology and Software Technician and:

In SkillSoft, complete CompTIA A+ Certification and at least two other courses from the following list with an overall score of 80 or above:

CompTIA Network+ Certification CompTIA Security+ Microsoft Certified: Modern Desktop Administrator Associate Microsoft Certified Fundamentals

Knowledge of: Active Directory; ITIL, Group Policy; managing and creating desktop images in a Configuration Manager environment; Server , Windows 10; SharePoint; DNS; DFS; PXE; DHCP; Exchange; WMI; WinRM; network devices such as switches, routers, communication servers, firewalls, VPN; IP Telephony; and the varying network protocols (TCP/IP, UDP, RIP, SAP, OSPF, EIGRP, PPP, SNMP, SMTP, TELNET, FTP, TFTP, BOOTP, NTP, NCP, AFP, ICMP) used on existing computing platforms and components; and current desktop/laptop hardware diagnosis and repair methods.

Skills at: Using associated network management tools; applying logical, analytical, problem-solving techniques and methods; prioritizing and managing work assignments; and understanding and applying knowledge gained from technical manuals, newsletters, journals, technical training, and courses of instruction.

THIS JOB SPECIFICATION SHOULD NOT BE CONSTRUED TO IMPLY THAT THESE REQUIREMENTS ARE THE EXCLUSIVE STANDARDS OF THE POSITION. INCUMBENTS MAY BE REQUIRED TO FOLLOW ANY OTHER INSTRUCTIONS, AND PERFORM ANY OTHER RELATED DUTIES, AS MAY BE REQUIRED BY THEIR SUPERVISOR.